From Start to finish On-Q Financial made the mortgage process soooo easy. The initial application was done over the phone, and all additional steps and processing were clearly explained. Getting documents to them was done via a secure online portal, much more efficient and secure than email. And if we had a question about what specific documents were needed or how to upload something or e-sign documents, someone was always available to help us out. And if they weren't available at that moment, they called or texted us back quickly. They never made me feel as if they were too busy to take my call or answer my question. I really appreciate good customer service and On-Q definitely delivered. I would highly recommend them if you are in need of a mortgage company.

Spoke with Misty she was extremely quick to respond to my initial application and was able to get a pre-approval. BUT as soon as we got the pre-approval, it was nearly impossible to get her to respond to a call, text, or email. The same day I got pre-approval, they said they would suggest realtors, no response not even to the email I sent asking about it, then I would call for help and she would say I call back in 5 minutes ( days later I still did not have an answer/ computer problems was the response. Computer issues for days? And she did not even give me a courtesy call or text of the problem, I had to call her back 40 minutes later. Then tried to call again a few days later, LM she texted she would call right back.... Still waiting a month later. We went with a different company.