I worked with the FAR team in 2022, not knowing what a reverse mortgage could really do for me. Over the course of a couple hours (spread across a couple days,) I was able to learn if their products fit my needs. No one ever pressured me to sign anything, and only when I was ready to move forward did I do so. My only complaint is that I couldn't reach them the first time very easily - I was put on hold, but allowed to leave a message for them to call me back. Took about a day for them to get back to me, but it went swimmingly from there. This is going to make things a lot easier for me moving forward.

I have had nothing but good experiences dealing with the people at this company

SCAM WARNIING! Dishonest Salesman Tactics and insufficient staff Improper Appraisal Delay- After refusing to take any responsibility and falsely claiming that they had not delayed or cancelled the appraisal, without apology, only after pressing, they eventually agreed to honor only the original loan application terms-- even though they caused the 120 day HUD terms and rates lock to expire/ only to later do the opposite and not even honor the original terms. The exact words from the manager Tobiah via email were, “We will honor the terms executed when the application was signed.” Shady tactics However, not surprisingly, the closing paperwork that they snuck in and we signed had completely different terms than our original application or quote, with a higher rate, added fees, etc. Even after mentioning the above bait and switch tactics, they still refused to correct their shady behavior, ignoring numerous emails where we asked for clarification. While they eventually responded selectively to some emails, they did not answer all of our specific questions. The evidence and witnesses indicate that they used deceptive tactics and affected the delay and cancellation of our first appraisal, despite their fabrications made to the contrary. Furthermore, the last fixed rate quote they agreed to within our 120 lock period was for better terms, including a low fixed rate, which they refused to honor. Trust- They also improperly refused to accept our Certification of Trust, instead demanding the entire trust. This action unambiguously violated California Probate code 18100.5., stating that “(a) The trustee may present a certification of trust to any person in lieu of providing a copy of the trust instrument to establish the existence or terms of the trust.” I provided numerous opportunities for both the loan officer Rich Martin in Carlsbad, and his manager Tobiah (Toby) Finegan correct their actions However, it is clear that they have been getting away with these and other tactics for a long time. While they were nice salesman in the beginning, after rates went up, they scammed us by inserting new terms in the paperwork to lend at the higher rates. It seems obvious that they do not have sufficient staff, including having a resolutions team to solve problems, as most other direct lenders. But it is the lack of forthcoming transparency, and honesty that is most problematic. JP

Great organization. The team is extremely knowledge and thoughtful. Would highly recommend.