
1st Capital Mortgage
Mortgage broker in Okemah, Oklahoma
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0 Reviews
I was recommended to Heather WESTEMEIR of 1st Capital for my lending needs. She provides excellent service, is very professional, and is extremely knowledgeable about VA loans. She is very accommodating, in part, for making herself available via text messages, phone, and email. I found her to be trustworthy and extraordinarily helpful and knowledgeable. She was patient with some of my more "dumb" questions throughout the entire process. I've already recommended her to my friends and family. Good job, Heather. I was very pleased with my loan terms. 👍🏽
Janna was really great to work with. Very responsive and motivated to get our closing done. She made the process smooth, easy and was quick to answer any questions we had. Definitely recommend her.
Reply from the business:
Aug 16, 2021Hello Seth! Thank you for your kind review! At 1st Capital Mortgage, we believe the home buying process should be enjoyable and we strive to make the process as stress free as possible! Jana is amazing and a valuable member to the team! We will let her know you left a review for her and we appreciate you for choosing 1st Capital Mortgage!
Tammy Allard was the person we found on Zillow, and she was the absolute worst. She broke rules—filled out the initial application herself after the preapproval letter to lock in a rate—and so she did not answer questions correctly. In her locking in the rate, we felt locked into her. But all the lost time and money and energy, was not worth the stress that comes with working with her. The application had to be amended, but she did not explain at the time what was happening. She lost our files and blamed me why she missed TWO closing deadlines. I found out all this information through both realtors, who she does not think know what’s going on and is not going to communicate with the buyer and the seller?! The selling realtor was included in the bank emails, so she found out that the bank had lost our file; she blamed me to our realtor who has worked with us before with ZERO issues. She said I did not get her the documents she needed in a timely manner. I got everything to her that she initially requested in 1.5 weeks (internet communications have time stamps on everything!). However, she strung out her requests over the entire month. Even after everything, she did not once apologize for anything. She took zero responsibility, absolutely no accountability. Poor communicator with everyone: myself, realtors and the banks. I would NOT recommend her to anyone.
Reply from the business:
Aug 16, 2019Kim, Please call me at 918-274-1519 so we can discuss the rules that were broken and discuss what she can work on for the future. We take any accusations that the guidelines and rules were not followed, very seriously and would like more information on the situation.
Andy was amazing and did the best job ever to get this transaction to closing. I appreciate him for keeping me informed at all the turns this transaction took. He is a GREAT Liam officer and I recommend him very highly He has great patience and works hard to get the job done..
Andy Cobb was absolutely amazing!!!! He helped me with buying my first home every step of the way!!! I will definitely recommend him to friends and family. Closed February 21, 2018 and everything went smoothly.
Jana Warren went above and beyond for us. She worked late and on weekends to get us everything we needed. Her vast knowledge of the field allowed us to close on time, I'm pretty sure with anyone else we would have missed the closing date.
First time home buyer and Andy made it really easy . Closed on our house rather quickly and everything went smooth as can be. Highly recommend this business for home purchase financing!
Andy Cobb did a wonderful job helping us get in our new home. I couldn't be more pleased with his performance.
Andy Cobb at the OKC branch was simply amazing. He is with you every step of the way and very quick and efficient at what he does. Got us a great rate for our loan, answered all our questions and concerns in a very timely manner. Would not hesitate to recommend him to anyone.
Andy Cobb out of Oklahoma City was nothing short of amazing, He walked us through the entire process and made our experience stress free and we felt comfortable with him. He came highly recommended and we will for sure refer him to anyone we know looking to get financed. Thank you again!