Geneva Auto Body Inc
Auto body shop in Zenda, Wisconsin
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It took weeks before they could schedule in the job, but they do quality work. They also work well with my insurance company - State Farm.
Reply from the business:
Jun 22, 2023Dear Emily, Thank you for leaving us a 5-star review and for sharing your feedback. We appreciate your patience and understanding regarding the scheduling of the job. We apologize for any inconvenience caused by the delay, and we're glad to hear that you found our work to be of high quality. At times, due to high demand or other factors, scheduling may take longer than anticipated. However, we always strive to complete projects efficiently and with the utmost care. We appreciate your understanding and patience throughout the process. We're also delighted to hear that we were able to work well with your insurance company, State Farm. Building strong relationships with insurance providers allows us to streamline the process and ensure a smooth experience for our customers. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Thank you again for your positive review and for choosing our services. We look forward to serving you again in the future! Best regards, The Geneva Auto Body Team
We have brought 3 different vehicles in over the past 3-4 years and we have always been more than satisfied with the customer service and the high quality workmanship of repairs. More recently we were dropping off a vehicle after hours and noticed that our other vehicle had a really low tire and while we got started to change the tire in their parking lot an employee came out and offered a floor Jack from the shop and proceeded to help change the tire. They are just good people at Geneva Auto Body.
Reply from the business:
Jun 22, 2023Dear Dana, We truly appreciate your loyalty and your wonderful feedback over the years! Your trust in Geneva Auto Body means a great deal to us, and it's always a pleasure to ensure that your vehicles are in top-notch condition. We believe in going above and beyond for our customers, even if it means stepping out of our regular tasks. Our team is always willing to lend a helping hand whenever needed, and we're glad we could assist you with the tire change. Your kind words reaffirm our commitment to exceptional service and we thank you for taking the time to share your experiences. We look forward to continuing to provide you with high-quality service for many more years to come. Thank you and drive safe! Best Regards, The Geneva Auto Body Team
My car was pretty bad when it was towed to Geneva Auto Body. They not only made it look like new, but had great communication and customer service the entire time!!
Reply from the business:
Jun 22, 2023Dear Brad, Thank you for taking the time to leave us such a wonderful review. At Geneva Auto Body, we are dedicated to not just fixing vehicles, but also ensuring that our customers are kept informed and well-served throughout the process. We're thrilled to hear that your experience with us reflected this commitment. We understand how stressful it can be to have a vehicle in need of repair, and we're glad that we could help bring your car back to its original state. Your satisfaction is our highest priority, and knowing we've met that is the best reward for our team. Thank you once again for your kind words. We're here for you if you need any future services. Best Regards, The Geneva Auto Body Team