
Mike's Auto Repair
Auto body shop in Williams Bay, Wisconsin
0
0 Reviews
Excellent service, customer service, and overall customer experience. I would highly recommend Mike's Auto Repair and in particular Josh Brewer and team for their superb service. Thank you and would refer in a heart beat.
Reply from the business:
Apr 23, 2024Todd, Thanks for the great review! I hope we can help you again in the future with your 2018 Ram 2500.
Super killer service!!!
Reply from the business:
Feb 23, 2024Super killer service for a stellar guy! Thanks for bringing in the Subaru and Jeep for continual service!
Reply from the business:
Feb 23, 2024Thanks for bringing your Honda Ridgeline and Mazda 6 for services. We appreciate your business.
Josh is the best and went out of his way to get our car taken care of. Can't say enough about his excellent customer service and care for our vehicle.
Reply from the business:
Feb 23, 2024Tanks Robin! Thank you for bringing in the Dodge Journey and the VW Jetta for service. You have been great to work with and look forward to working to working with you again.
I'd been having recurring cylinder misfires for months. I'm no stranger to mechanical work and did everything I could think of to resolve but needed another eye on it. We're 40+ mins away from the nearest BMW garage so I found Mike's Auto which is within 10 minutes. They specialize in import repair according to their site so I brought it in for a diagnostic. I just needed to know what they thought caused it and could probably do the repair myself. I'd already done turbos, O2 sensors, ECU, throttle body, Vanos, etc. The guys were very accommodating but communication was poor, I had to call for any updates or to find out they needed me to authorize a repair. Three weeks and $1800 later I pick up the car and don't even make it a mile before all the misfires come right back. This, despite their assurances that it was test driven multiple times. Right back I go. A week later I was told a catalytic converter was plugged and causing faulty readings for air/fuel mix, creating misfires. It made sense, the tech even sent me a video showing his gauge reading. He was confident. Cats were about the only thing I hadn't changed. They estimated 8-9 hours book rate so I took it home and installed some brand new cats myself (3 hours real time.) Car made it several miles this time before the same error messages appeared. So, the diagnosis was still incorrect. I won't be bringing it back. The guys tried hard but it's clear they don't possess any specific import knowledge or experience that will help me out. I've wasted $1800 to get back where I was a month ago, but with a pair of shiny new cats now. Still debating what legal remedies there are for charging but failing to fix my car. They're probably fine doing standard work like suspension or oil leaks but anything more complex seems beyond them.
Reply from the business:
May 2, 2024Hello Ken, Thanks for bringing your BMW to one of our locations for diagnosis services. I wish this was at our shop so I had a chance to look into it myself but unfortunately you posted a review on the wrong location. I do not know the exact situation you are having with your car and would like to help. I have let the appropriate management know of your concerns. Hopefully we can make this situation right for you. Thanks Josh
Service engine soon light came on. I pulled in and got amazing caring Service. I'm in from out of town and as a solo female driver these guys helped me out. They explained the code and told me it was safe to drive home safely and explained what parts I needed for my code. If I lived here I would have them work on my car. Very honest good mechanics. Thanks so much.
Reply from the business:
Jan 23, 2024Yvonne, Thank you for stopping by with your Infinity. We are here to help and are happy that we were able to help you on your journey.
Let me say all the workers there are amazing, I went here with my dad! They are all great help but what does not sit right with me is the owner, Mike. He is so rude to his lovely staff. Both managers there are amazing though, love them! It sucks that such a great team has a bad owner.
Reply from the business:
Feb 23, 2024Hello Haley, I'm sorry to hear you do not like the owner. We have been in business for over 20 years. Most of our employees have been with us for more than five years minimally and they are happy to work here. Mike treats all of the employees well.
Reply from the business:
Jan 23, 2024Hey John, Thank you for the five star review!
He overcharges for everything! Load the parts Cannon and fire away, something will cure the problem! If not, just triple the Bill!
Reply from the business:
Jan 23, 2024Hey Eddie, Thanks for the review. We actually perform an inspection on all cars that come through the shop. Sometimes we see other issues than what it was brought in for.
very expense - looking to charge you a much as they can I bought the truck in for oil change and alignment -heres what happened $110 for and oil change that they quoted at $80 before I bought the truck in ( GMC dealer charges $80 and they wash your car). After letting them know I was charged more than quoted adjusted only to $92 not what they quoted. No alignment done because they wanted for front ball joints 30% higher than other shops ( over $1150).Recomended wiper blades $60 ( cost $25) Coolant service, Transmission service Drivetrain service all done to the truck in the past year over $900 unnecessary charges for work already done. I am sure they are good mechanics but price and service way out of line - I wasted my time but I wont waste my money too.
Reply from the business:
Jan 23, 2024Thanks for bringing in your Chevrolet Truck. We have changed how we price oil changes based on the current fluctuation in oil and filter costs. We are a private owned repair facility and do not have the buying power of the dealerships. The alignment on your car would be out of specification if we tried to set it "as close as possible" due to the worn ball joints. We do not have records of services you have had done in the past. Our system will only tell us what we put in it. If you inform us of your vehicles history at other repair shops we could confirm maintenance that is due. We hope to be able to help in the future. If you have any other concerns please reach out to Josh at 262-248-3300.