Advanced Auto Clinic Delavan
Auto body shop in Williams Bay, Wisconsin
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No fuss, no worries. Excellent customer service.
Reply from the business:
Apr 24, 2024Thank you so much for the kind words Alex, we look forward to serving you again! - Tony and the Advanced Auto Clinic team
I can’t thank Ryan and the team at Advance Auto Clinic enough. I was heading up from Illinois to Green Bay Wisconsin for a fishing trip with my boys when our truck broke down unexpectedly. Ryan was able to diagnose and fix our truck in just a few short hours to get us back on the road. Without his top-notch customer service we wouldn’t have been able to make the trip or the memories that we made. Thanks again to Ryan and Advance Auto Clinic for coming to our rescue.
Reply from the business:
Apr 24, 2024Tom, thank you for your 5-star review and for sharing your experience with us! We're delighted we could help get you back on the road for your fishing trip. Ryan and the team are committed to providing top-notch customer service, and we're glad you felt supported during your visit. We're thrilled we could assist you and your boys, and we're glad to see you made some wonderful memories on your trip. If you ever need automotive help in the future, don't hesitate to reach out. We appreciate your kind words and hope to see you again under better circumstances! - Tony and the Advanced Auto Clinic team
First time to AAA for an oil change and tire rotation. Highly recommended by a customer of mine. A After taking my car a man came out and showed me my cabin filter which was very dirty. He quoted me $80 for filter for a total of est $170. Dummy me agreed. After getting a $25 quote from Auto zone for same filter I was not feeling comfortable for what he was charging. First of all why was he in my car taking my glove box out??? I also looked how to replace it myself. I presented a $30 gift card at the time I brought the car in. So I was there 1 hr and 45 minutes with an appt. When I got the bill it was $179.00 including the gift card. So of course I questioned it. So the filter was actually $30 with an installation of $45 that was actually a few clips to install. But again why was he in my glove box and at this point was the dirty filter even mine? So he definitely lied. He heard me talking to the young girl at the counter but never addressed it. She was nice enough to give me the installation fee off but I never got the $30 gift card off from the original quote. I was looking for a mechanic that I could trust but it definitely won’t be AAA. I walked away feeling good about me questioning this kind of service to a brand new customer. So no I will not be back. Sad how people are these days!! When I got back in my car the front seat covers were not even put back on the seats
Reply from the business:
May 3, 2024Beverly, I understand there may have been some miscommunication or misunderstanding on our end. Following Ryan's conversation with you, we believe that the issues have been resolved. However, if you feel that your complaints have not been satisfactorily resolved, please do not hesitate to contact the owner, Tony, at 262-728-2944. We are committed to ensuring that each and every one of our customers has a great experience, and we would appreciate the opportunity to make things right with you. - Tony and The Advanced Auto Clinic Team
Great job
Reply from the business:
Mar 24, 2024Thank you, Dan! We're thrilled to hear that you had a positive experience at AAC at our Ann St location. We appreciate your feedback and hope to see you again soon.
Excellent friendly and detailed service which includes inspection with recommendations for urgent and future maintenance. Will definitely be going back for service.
Reply from the business:
Mar 24, 2024Kerry, thank you for your 5-star review! We're delighted to hear that you had an excellent experience with us. Providing friendly and detailed service, including thorough inspections with recommendations for urgent and future maintenance, is our priority. We're pleased to hear that you will definitely be returning for service. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again! - Tony and the Advanced Auto Clinic team
Reply from the business:
Mar 24, 2024Thank you for your 5 Star review Joe, we look forward to serving you again! - Tony and the Advanced Auto Clinic team
Great job as always.
Reply from the business:
May 24, 2023Thank you for trusting us with your families fleet of vehicles over the years, DJ. We appreciate you and your family. Thank you, Tony and The AAC Team!!
They were very polite helpful and met all my Concerns.
Reply from the business:
Mar 24, 2024Dennis, thank you for your 5 star review! We're thrilled to hear that you had a positive experience with us. Our team strives to be polite, helpful, and thorough in addressing all customer concerns. If you ever have any questions or need assistance in the future, feel free to reach out. We're here to help! - Tony and the Advanced Auto Clinic team
Reply from the business:
Mar 24, 2024Thank you for your 5 Star review Sha, we look forward to serving you again! - Tony and the Advanced Auto Clinic team
Great service and nice people
Reply from the business:
Mar 24, 2024Mike, thank you for your 5- star review! We're delighted to hear that you had a great experience with our service and team. Providing excellent service and maintaining a friendly atmosphere are top priorities for us. If you have any automotive needs in the future, feel free to reach out. We're here to help! - Tony and the Advanced Auto Clinic team