Last summer I scheduled the brakes to be replaced on my truck. DCAR offers a warranty and actually backs their warranty. In December I noticed my steering wheel shaking while braking so I called and they fixed everything free of charge. You don’t get customer service like this very often anymore. They even told me about a bigger problem with the truck and came up with a plan.
Reply from the business:
Feb 23, 2024Dear Patrick McCabe, Thank you for taking the time to share your experience with us! We appreciate your trust in DCAR for your truck maintenance needs. We’re thrilled to hear that our warranty service met your expectations. At DCAR, we take pride in standing by our promises and ensuring customer satisfaction. It’s heartwarming to know that our efforts made a positive impact on your driving experience. We apologize for any inconvenience caused by the steering wheel issue in December, but we’re glad we could promptly address it at no cost to you. Our commitment to quality service extends beyond just fixing immediate problems—we also proactively identify and address potential issues to keep your vehicle running smoothly. Thank you for recognizing our dedication to exceptional customer service. We look forward to serving you again in the future. If you have any further concerns or questions, please don’t hesitate to reach out. Safe travels, and thank you for choosing DCAR! Sincerely, The DCAR Team