Dear Alexander L, Thank you for sharing your feedback regarding your recent experience at DCAR. We appreciate your candid review and apologize for any inconvenience you encountered. Firstly, it is our policy to always recommend that customers visit the dealer when their vehicle is under warranty. We can only assume based on your description that this vehicle would be under warranty as that is the only reason we would recommend taking it the dealer. Factory warranties typically cover repairs at no cost to the owner. Unfortunately, as an independent repair center, we cannot perform warranty repairs for factory warranties, and we would have to charge for those services. Regarding electrical repairs, we quote on the higher side because these issues can become quite complex beyond simple fuses or relays. However, if you were comfortable with the possibility of a diagnostic fee of $175, we would have been happy to investigate and address the issue promptly. As for your truck heater issue, we regret that we couldn’t address it and potentially repair it within the first 5 minutes since there was a breakdown of communication on the possible diagnostic fee for something that may have been under warranty. It is great that it turned out to just be a fuse since that is a quick and simple repair, and we appreciate your patience and regret we could not have taken care of it that same day for you. We understand your frustration with the turbo repair on your previous vehicle. We apologize for any inconvenience caused during that process. We take pride in our work and are committed to improving our processes. Your feedback helps us enhance our services. If you have any further concerns or need assistance, please feel free reach out to me personally as I would appreciate a chance to make a better impression and the description you have provided does not reflect how we operate. Sincerely, David Weishoff (DCAR Owner)