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jenna

Jun 24, 2023

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I got my car back after getting rear ended. My exhaust system was crumpled up due to impact in the back. They replaced the exhaust and now I’m having a bunch of issues. I was told that because I had a muffler delete it caused my engine code to keep reappearing. I had a muffler delete a year and half before I got rear ended, with no error codes or o2 sensors going off. They replaced my exhaust and tried to redo my muffler delete I had before the accident and completely botched it and now I’m having issues with the new exhaust system shooting codes. It sounds different than before, and it rumbles at low RPM which it didn’t used to before. Dave brought me to the back to see my car on a lift. He was very rude the way he was coming off. I was simply trying to get the point across that Im having issues with the exhaust that Caliber installed and he practically told me to go somewhere else and get it checked out. Unbelievable, save some headache and go somewhere else. Repairs looked great besides the exhaust system issue.

Reply from the business:

Jun 24, 2023

Hi jenna, we apologize for the inconvenience. We would love to address your concerns. Please email communitymanager@calibercollision.com with the name your vehicle is under or RO number, your phone number and the involved center's address and city. A member of our team will get back to you soon. We look forward to hearing from you.

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