Gerber Collision & Glass

Auto body shop in Waukesha, Wisconsin

4
StarStarStarStarEmpty Star
14 Reviews and Ratings
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crazyates

May 24, 2023

StarStarStarEmpty StarEmpty Star

Great car work and nice staff, but it took a good amount of time to get the car back and most of the time it was hard to get ahold of someone on the phone. While I understand it’s hard to get parts these days and possibly some staffing shortages, it was just a stressful time of not knowing when I was going to get the car back.

Reply from the business:

May 24, 2023

Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a repair order number or customer name and contact number that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.

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Dylan Klietz

May 24, 2023

StarStarStarStarStar

Couldn’t have asked for a better experience with this company- helped me and answered all my questions I had about my vehicle. Big thank you to Mike for always answering my calls and questions! 5 ⭐️

Reply from the business:

May 24, 2023

Dylan, We are delighted to hear that Mike and our team assisted with the repairs on your vehicle and answered all of your questions! We thank you for the marvelous five star review and we hope you enjoy your day!!!

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Marci Kresin

May 24, 2023

StarStarStarStarStar

My gratitude to Matt, manager, who helped me out and asked for nothing in return. Dave did a fabulous job of making my car safe to drive, which allowed me to enjoy the rest of my vacation and return safely to Chicago to repair the damage from an accident away from home. Thank you very much.

Reply from the business:

May 24, 2023

Marci, We are pleased to hear that Matt, Dave, and our team were able to help you with the vehicle repairs and made sure that your vehicle was safe to drive! We thank you for the fabulous five star review and have a great weekend!!!

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Melissa “Meli” Jablonski

May 24, 2023

StarStarStarStarStar

I became a customer after I was rear-ended in August 2023. Since, I have had 2 other auto incidences that required Gerber’s attention. The final accident lead to my car being totaled. Even though my car could not be saved, I still cannot say enough good things about my experiences with Gerber! Mike, the GM, promptly responded to my every concern with honesty and patience. No one likes to have car troubles; I want to make it known that Gerber provided the best service from start to finish! I am so grateful I have such a dependable, reasonably priced auto body shop so close to home. Please consider Gerber for any and all of your car needs! You and your car will be glad you chose Gerber!

Reply from the business:

May 24, 2023

Melissa, We are thrilled to know that Mike and our team responded to every concern you had, provided great service from start to finish, and made sure you were taken care of! We thank you so much for being a loyal customer and for the five star review! We hope you have a phenomenal day!!!