Pleasent. Neat. clean. Oil change. Did recall break line work. Awesme job! 5 star!!

Did a great job and the 2 counter people were super friendly.

The service Quick Lane is first rate!

We were very pleased with our recent trade in on an Escape Hybrid. We found each person we dealt with to be knowledgeable, honest and friendly.

Fast service courteous staff, always a job well done

The service department is very helpful and honest. Always friendly and will go the extra mile

I am a car guy. I do what I can and when I can't I have a couple shops that I trust. Well the transmission on the Focus decided it wanted attention beyond my talent level. Because of the issues with this transmission design I take it to the dealer, which I am not a fan of. In the past my local Ford dealership in Oconomowoc has done as little as possible under warranty. The last issue I was told that the fix was not covered. So, I fixed it. But this time around I wasn't so fortunate, I knew what to do but I lacked the tools and really the confidence. And there was the hope that Ford would stand behind the issue they created and we're sued over. Being the car broke down in Watertown and I only had 1,3, and 5th gear I take it to the dealer around the corner from where the car broke down, conveniently near GRINWALD FORD. So off I go. The car sits a week to get looked it. I get a call from Ariel, super friendly, up beat and just nice. I was given a run down and heard, COVERED UNDER WARRANTY. I asked 4 times and was told, COVERED but the parts won't be in for over a week. Ok, fine, I then ask if they have a loaner. Usually I'm laughed it, but not this time they hook me up with a new Escape. The parts came in May 19th and the work was done by 4pm, that day. Joe calls me and the car is done. He then goes into the cost, whoa time out, what about warranty. I told it was covered. I stopped short of accusing Ariel of lying when I was told it was covered. He then says "I need to talk to the higher ups" and he'll call me back. Here's where I'm like, Son of a biscuit!!! The work is done, they are back pedaling, not good. Within 5 mins Joe calls back and says, "Dave we're good. Come and get your car. We made the mistake and we stand behind it". I was shocked. I have not been treated like this, at this level, in a long time. The level of service I received was beyond good. There was less than a 3 minute dialog that involved them eating a large amount of cost. No pressure, no greasy sales BS, none of it. They apologized to me for the mistake. I am blown away. Grinwald Ford in Watertown gets it. They get what it means to be in the service industry. I will do what I can to support them. I read their reviews and they were spot on. There is something to still be said about small town, family owned business, even if they carry a corporate brand. Thank you GRINWALD Ford.

Quick service

Awesome guy