Brought my car to Fisco after I heard nothing but great reviews and referrals from friends. Brought them my car that was involved in a rear end collision. They had my car the first time for about 2 weeks and they called me to come pick it up and it was TERRIBLE!!!!!! Hair in the paint, defects in the brand new bumper, trunk not aligned AT ALL, tail lights not fitting correctly, the list goes on. I asked them to fix it which they did. Got a call about 2 weeks later again to come pick it up. Paint was better, trunk alignment was better, but tail light fitment bad, if not worse from the first time. Shop quoted job first at $4200 after they got into it raised the price $1900 with no extra parts needed to repair the car. I guess it was all labor but for what I have no idea. End of the day I do NOT recommend this place to anyone except for people that don’t care how their car looks like after a repair. This place needs to learn about fitment, and gaps on panels/parts. Word of advice for the company DO NOT call the customer to pick up their vehicle when it is NOT in delivery condition, makes you look really bad. Again, do not recommend this body shop to anyone. I will never go back to this body shop.
Reply from the business:
May 24, 2023Thank you for taking the time to share your feedback about your recent experience at our body shop. We appreciate your trust in choosing us based on the positive reviews and referrals from your friends. We understand your concerns regarding the initial condition of your car after the repairs. While we acknowledge the imperfections you noticed, we would like to emphasize that considering your car's age with multiple rust spots and dents, the repairs we made significantly improved its appearance. Our team worked diligently to address the issues you mentioned, such as the paint, trunk alignment, and tail light fitment. We regret any inconvenience caused by the unexpected increase in the labor cost. We want to assure you that the price adjustment was necessary due to the complexities involved in restoring your vehicle to its optimal condition. However, we understand your frustration and apologize for any confusion caused during the process. We understand your decision not to recommend our body shop based on your experience, and we respect your choice. We sincerely apologize for any disappointment caused and regret that we were unable to meet your expectations fully.