
Caliber Collision
Auto body shop in Verona, Wisconsin
0
0 Reviews
I selected Caliber Collision for body work because of the partnership with my insurance. I am so glad I was pointed towards this shop. My car looks brand new! The experience was so pleasant too. I was shuttled to the rental place. I received regular text updates - the charges and paperwork was explained clearly and succinctly. They also took the rental car back for me at pick up. Everybody was so kind and cheerful. I can't think of a single improvement they could make.
Reply from the business:
Dec 24, 2023Nothing makes us happier than hearing we restored your car to brand new conditions! If you are in need of repair services in the future, we would be honored to serve you again.
All the staff here are all excellent - all positive interactions. It made the reason I was there primarily a little less disappointing. Glad to be working with them.
Reply from the business:
Dec 24, 2023We are so grateful to have had the opportunity to work with you, Louis! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Dave is the best! Brought my vehicle in for an estimate after it was hit in a parking lot. He was able to work his magic and make my bumper look like new - I was able to withdraw my insurance claim! What a lovely experience. :)
Reply from the business:
Sep 24, 2023You can always count on us for friendly service and a seamless experience! Thank you for the feedback, Amanda. Our team appreciates you very much and we are glad to Restore the Rhythm of Your Life.
This place was great, had to have a side mirror replaced (entire part, not just the glass) they got me in and out in only an hour, and even gave me a discount to meet their initial cost estimate. For comparison, another place, a dealership, wanted to charge me 4 times what caliber charged, and estimated twice the time for the work.
Reply from the business:
Aug 24, 2023Thank you so much for your kind words, Daniel. We are delighted to hear that we exceeded your expectations. We appreciate you choosing Caliber Collision!
I got my car back after getting rear ended. My exhaust system was crumpled up due to impact in the back. They replaced the exhaust and now I’m having a bunch of issues. I was told that because I had a muffler delete it caused my engine code to keep reappearing. I had a muffler delete a year and half before I got rear ended, with no error codes or o2 sensors going off. They replaced my exhaust and tried to redo my muffler delete I had before the accident and completely botched it and now I’m having issues with the new exhaust system shooting codes. It sounds different than before, and it rumbles at low RPM which it didn’t used to before. Dave brought me to the back to see my car on a lift. He was very rude the way he was coming off. I was simply trying to get the point across that Im having issues with the exhaust that Caliber installed and he practically told me to go somewhere else and get it checked out. Unbelievable, save some headache and go somewhere else. Repairs looked great besides the exhaust system issue.
Reply from the business:
Jun 24, 2023Hi jenna, we apologize for the inconvenience. We would love to address your concerns. Please email communitymanager@calibercollision.com with the name your vehicle is under or RO number, your phone number and the involved center's address and city. A member of our team will get back to you soon. We look forward to hearing from you.
They have worked on 3 different cars and every time the work was done very well. The office folks are wonderful and they call to update you through out the week. They worked well with our insurance company.
Reply from the business:
May 24, 2023Hi Patrick, thank you for your wonderful review! We're happy to hear about your positive experience at our Caliber Collision location. Thank you for allowing Caliber to restore you to the rhythm of your life. Have a great day!
Not only was the repair after my accident done well, the customer service level at Caliber is top notch. From the initial call, to insurance help, to rental car setup, to explaining the repairs - everyone on staff was great. The best part was the regular text messages that were sent throughout the whole process keeping me up to date.
Reply from the business:
May 24, 2023Hi Karen, thank you for your wonderful review! We're happy to hear about your positive experience at our Caliber Collision location. Thank you for allowing Caliber to restore you to the rhythm of your life. Have a great day!
No attention to detail. When I got my car back after smacking into a deer, the paint on the front bumper didn't match the rest of the bodywork, and the hold latch needed adjustment as it was loose. After having them repaint it again and adjusting the hood catch it was fine, but these are mistakes that shouldn't happen. Edit to respond to the owner: You had 3 tries to get it right, why would I give it to you again?
Reply from the business:
May 24, 2023Hi Mike, thank you for your feedback on your experience at our location. We are committed to restoring the rhythm of your life and if there is anything we can do to improve your experience, please do not hesitate to reach out to our center. We offer a lifetime warranty on all of our repairs and are happy to take a look at any concerns you may have. We look forward to hearing from you. Caliber Collision (608) 278-0123
I was rear-ended last winter and Caliber fixed my car and restored it to the original condition very quickly! After ordering the parts, it only took them two days to paint it and it looked like new. In a separate incident, my side mirror cover came off the next year and Caliber restored it perfectly to brand new condition in less than an hour. I have been impressed and happy as a customer. I know there are many other people with car problems, Caliber would be great to diagnose and fix any of your major car issues.
Reply from the business:
May 24, 2022Hi Tenzin Y.. We are happy to hear about your recent experience of being restored to the rhythm of your life at this location. Thank you for your feedback!
Dave and the team were completely amazing. Excellent communication, friendly service. Receptionists were always super friendly whenever I called with a question. Pricing was transparent and no surprises. When I picked up my vehicle very close to closing, Dave took the extra time to walk around my vehicle and talk about other services that could be performed down the road if needed. I can't recommend these folks enough, great experience start to finish.
Reply from the business:
May 24, 2023Hi Nathaniel Lutes, we strive to exceed customer expectations and we’re happy to hear we could exceed yours. Thank you for the feedback.