Customer service is sad. Megan the manager is refusing to complete the warranty work. USAA sent them an email authorizing the fixes. Gerber and Megan refuses to take care of my concerns and much rather call me a liar. In addition, Gerber continues to lie to my insurance company that my check engine light is not accident related without proof. They did not offer up a code history report to back up their claim. Now, because of their obvious laziness, I have to jump through hoops to prove Gerber wrong. Horrible place to do business with. Don't go here.

We had a new door and paint work done to our van. Looks like new again!

I would give zero stars if I could. I went in the ditch in a icy snow storm. Did some damage to both the front and rear bumpers. With this damage Gerber had to remove several parts including many of the sensors on my car and the sensor for the adaptive cruise control. When I got the car back none of the body work looked seamless, they forgot to fix one piece of bodywork, they never realigned the vehicle like I asked them to (which was included in he claim), and my car kept wanting to apply the brakes when cruising down the road. I called them back to recalibrate the sensor that was causing the braking, but State Farm decided I could go to another shop in Appleton due to my initial experience at Gerber (which I wasn't totally upset with them yet but wanted to explore other options). Upon further inspection of my vehicle, the new shop noticed that they purchased a new sensor which they just mounted over the top of the old one and left the old one (with the wires hanging down) installed, which was causing all of the calibration issues. They also noticed that several of the sensors that had to be remounted to my car were just glued on instead of remounted. My back bumper was already coming off a week after I got the car back. I would never used this shop again in the future. 3/15/24: update, nobody has been in contact with me to address my concerns, so the reply is total B.S.

I don't usually write a bad review, But I called looking for a price on a new windshield for my 2008 F-250 ,Alan answered the phone and i gave him the information on my truck, He quoted me $ 493.00 and asked me if I'd like to get the job done next week monday, I said I probably wouldn't be going ahead with it, He asked why, I replied that i was calling around and that Gerber/ he was the highest at $ 493.00 and my other quotes were in the $ 250.00 to $ 289.00 range, After he argued with me for a minute, HE hung up on me, Oh well, I can't even remember the last time thats happened to me, ?

If I could give 0 stars I would. Was involved in an accident (not at fault) and other persons insurance made me take our vehicle there. First estimate was on par with what we expected aka some metalwork, taillight, bumper. Second estimate was for everything associated with electrical such as bumper sensors BUT was not deemed a total loss. Suddenly there was a third estimate including all mentioned parts plus now a blower motor and housing as well as blind spot sensor, which totaled the vehicle. I argued with them about those 3 parts as they WERE NOT involved in accident nor non-functional. The blind spot sensor isn’t even located anywhere near the impact area! Was told professionally “to bad so sad” and they would Not take it off. We promptly cancelled their claim and took it to another shop and our insurance company as well. The vehicle is in fact NOT a total loss and the parts I mentioned were in fact PERFECTLY FINE. Total cost for repairs was LESS THAN HALF of Gerbers estimate. USAA and Gerber did not have our family in mind and seemed like something “shady” was going on. Definitely steer clear from this shop at all costs!