I was on a camping trip with my Class A Motor Home and just after pulling into the campsite I tried to start the motor again to move the rig a little bit more, but experienced ignition problems. I made a call to Jensens and left a message. I received a call back from Rick and he assured me that they would be available for a mobile repair if needed. After giving him all the details of my rig he was going to do some research to see if he could get any potential parts of needed. When he called back he went through a list of things for me to try and was able to signor and solve the problem remotely. I can't thank him enough for his knowledge, expertise, and honesty. His shop is about an hour away from home, but I will start taking my equipment there from now on for service and maintenence. Well worth it!