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dl house

May 24, 2023

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I left my car with Del's at 8am when they opened for issues with starting my car. I even made it easy for them to figure out the problem and told them it was likely the starter, solenoid, or relay. They closed at 5pm the same day and didn't call me to update on where they were with the car. It would have been nice, no, expected that they had the courtesy to tell me they would keep my car overnight. I had to call THEM the following morning to figure out what was going on with my vehicle after 24 hours! I was told that there was nothing wrong with my car and that everyone had tried multiple times starting my car and had no issues. They said they would need another hour or so to run some more diagnostics on it. I came in three hours later after not being contacted after the last call and they still were "diagnosing" it. Lo and behold, they told me the starter was junk. After 28 hours, I got told what I already knew and was charged $55 for it. They gave me a quote to repair it, but at that point I took it home. At the rate they were going, it would have taken them at least a week to actually fix it. While I was in the process of getting my car back, I was also rudely interrupted by a 5 minute phone call that apparently took priority over me. Once again, no courtesy whatsoever. They gave me the impression they had forgot about me, so if you're reading this I'd suggest you forget about going there. I've been to several different mechanics and have never come close to having as bad an experience I've had at Del's.

Reply from the business:

May 24, 2023

Good morning DAMIAN LANDSON, I’m sorry we were unable to provide a satisfactory service to you. We were experiencing an overwhelming amount of volume due to the -10 degree prolonged weather! Your vehicle also has an intermittent starting issue that isn’t easy to diagnose. Yes I agree it’s “probably” a starter, however we did not feel we would be doing you a service selling you a starter on a hunch. When the car starts time after time again when we try to diagnose it, we end up in a tricky situation. It sat in our shop overnight and didn’t start for us the following morning and we were finally able to get an accurate diagnosis! Hope this clarifies things a little, have a great day and happy holidays!

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