Gerber Collision & Glass

Auto body shop in Sturtevant, Wisconsin

4.5
StarStarStarStarHalf Star
29 Reviews and Ratings
Write a Review

0

0 Reviews

5
0
4
0
3
0
2
0
1
0
0
0
Clear Search
Google
Cris J

May 10, 2024

StarStarEmpty StarEmpty StarEmpty Star

I brought my car here after I was rear ended. Friendly staff, but my battery suspiciously died while my car was in their care. They also never replaced the LE on my Camry which I was told multiple times that they will call me when they receive the letters. This was back in Aug. 2023. I question why the LE was removed and not just replaced since that portion of my car was not affected by the accident.

Reply from the business:

May 10, 2024

Cris, we are sorry to hear and understand the location has reached out via phone as well as email. Please advise if you advise if you need any further assistance, we apologize for any inconvenience. Thank you

Google
Jason Vanderweyst

May 3, 2024

StarStarStarStarStar

Great service every time

Reply from the business:

May 3, 2024

Jason, Thank you for your feedback and 5 star review! We are happy to know our team provided such great service and repair work! We hope you have an amazing day!

Google
Joshua Kurman

May 3, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

If you’re looking for somewhere to cosmetically fix your car, this place is decent, although I highly recommend anywhere else for any mechanical fix. I brought my car here after a side swipe accident where they made it look all better and told me everything was fixed. Pros: - Extremely friendly staff - Cosmetic work isn’t bad Cons: - I had to go back several times due to shifting panels/ pressure gauge not calibrated/ more shifting panels/ random noises - My car was in no way mechanically fixed, I’ve spent nearing 1k after to get things fixed that should have been Edit: previously I posted this review and deleted it, as I thought it was too harsh, now I’m spending much more money to get more things fixed.

Reply from the business:

May 10, 2024

Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Joel J has already been in contact to have your concerns addressed. Please feel free to contact us any time should any other issues arise.

Google
Brady Christians

Mar 24, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Unprofessional employees and manager

Reply from the business:

Apr 24, 2024

Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a repair order number or customer name that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.

Google
Yuki Nagato

Feb 24, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Bad customer service

Reply from the business:

Feb 24, 2024

Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a repair order number or customer name that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.

Google
Joseph Waligora

Dec 24, 2023

StarStarStarStarStar

Good touch less car wash. Friendly, helpful staff. I got the December special $130 card for $100.

Reply from the business:

Dec 24, 2023

Joseph, We are very happy to know your experience was positive! Thank you for your feedback and amazing 5 star review, we appreciate your business! We hope you have a wonderful week.

Google
Joni Illges

Nov 24, 2023

StarStarStarStarStar

Great repair work and paint. Customer service & communication is excellent.

Reply from the business:

Nov 24, 2023

Joni, Thanks for the awesome feedback. We hope you have a fantastic week!!

Google
Joyce Dohnal

Nov 24, 2023

StarStarStarStarStar

I am truly amazed at the courtesy and customer service I received from Jeremy as well as the rest of the staff I came in contact with. I had an issue with my splash guard that needed to be replaced. Jeremy explained my options and was upfront and honest with the estimates. I ultimately bought the part independently and Jeremy and his staff put it on for me at no charge!! I couldn't believe it! There are truly good people and companies out there who aren't trying to nickel and dime their customers and Gerber is one of those companies! I appreciate the entire staff for all you do and the respect and good service that you provide. Thank you so very much!

Reply from the business:

Nov 24, 2023

Joyce, Thank you for this review. We are happy to hear Jeremy and the rest of the staff were wonderful to work with and you had a good experience. Thank you!

Google
lola skinner

Oct 24, 2023

StarStarStarStarStar

Reply from the business:

Oct 24, 2023

Lola, We thank you for the spectacular five star rating and we hope you have a spectacular Tuesday!!!

Google
Heidi Hughes

Oct 24, 2023

StarStarStarStarStar

We had a great experience. Everyone at Gerber was friendly and informative. Our repairs were done with detail and in a very timely manner. They also cleaned the inside of the car with care, which was a great surprise! We will definitely recommend and return!

Reply from the business:

Oct 24, 2023

Heidi, We are thrilled to hear that our team was friendly, informative, and cleaned the inside of your vehicle! We thank you for the excellent five star recommendation and we hope you enjoy the rest of your day!!!