Lack of communication, was lied to about time and day to pick up a car. Was told i would recieve a call if there were any issues. Stopped in minutes after being told they were working on it, literally no one working on it. Looked around the shop, not a single person in any sort of uniform (t shirts/standing around doing nothing) no certifications of any kind displayed (ase, icar, etc.). Then to top it off I meet the snap on dealer for their area immediately after leaving and he tells me he has not been to this shop in many years because they waste time shopping/asking for estimates and buy their tools/equipment on amazon/ebay. Seriously sad situation.