
Brew City Auto Repair And Towing
Auto body shop in South Milwaukee, Wisconsin
0
0 Reviews
I was stranded at work with a broken axle. Called other tow services and they told me 2 1/2 hours to get to me. Brew City Towing was there within 30 minutes. Kody went above and beyond. He even made sure I got a loaner car from the dealership before he left. Thank you for everything!!
Reply from the business:
May 17, 2024👍🏻
We got stranded when our rental car broke down on an off ramp. The truck driver arrived quickly and was very patient and courteous while we juggled a toddler, our things, and call back and forth to the rental company and our Uber driver.
Customer service is excellent. Easy to work with, fast service, and very helpful. Straight to the point. Will definitely do sevice with them again. A+
Reply from the business:
May 17, 2024Thank you!
I was there picking up a vehicle that was towed there & they were so nice, which surprised me because every past experience I've had with a towing company has been just HORRIBLE & it starts with their bad attitudes. But at Brew City they were very polite, courteous, professional & fast. They made me forget that I was mad about my car being towed lol. Good job guys. That's how you run a business!!
Reply from the business:
Jun 24, 2023Thank for taking time out of your busy day and sharing your experience. We understand how frustrating it can be sometimes when your vehicle gets towed but we do want to make it as easy as possible for you to retrieve it and get on your way. Thanks again.
This company towed my sons keep and he held his car for 3 to 4 days so he could run the bill up to over $400. He wouldn’t let my sons insurance company come and pick his vehicle up the next day, the company claimed he was closed and he didn’t care if over charged him EXTRA MONEY 💰! Poor Business Service!!! I would NIT RECOMMEND BREW TOWING SERVICE.
Reply from the business:
Jun 24, 2023Thank you for leaving us a review. Your son was involved in an accident that disabled his vehicle, because it had substantial suspension damage which made it not drivable. We responded within 20 minutes and got the vehicle safely off the highway and to our storage yard which was on a Saturday at 3am. Later that Saturday your son had called and I believe you also did asking us to release the vehicle but we had been closed already and we do not release vehicles on Sundays so the earliest available date to pick the vehicle up is Monday. The vehicle was held for two days and then released to the Insurance On Monday. We always try to accommodate the needs of our customers but we also have to make sure that are employees get some rest and time to spend with their families so we are not open for release of vehicles 24-7. Thanks again !!
First off I’d like to say you towed my car for no reason no sign stating that I couldn’t park here told by my landlord I can park there so I’m not paying this ticket and would like my car thank you
Reply from the business:
May 24, 2023Please do your research before leaving a review. We do not have you in are system for a tow. There is a similar business in Milwaukee with a similar name that has nothing to do with this company. 👍🏻
First time having my car towed - ever. The three people I worked with made everything painless, professional and personable. If I ever need any future assistance in the realm of towing they will be the first call I make. Highly recommend!
Reply from the business:
May 24, 2023Thank you!!!
Had Erik from Brew City Towing haul a 32" x 9' walnut log for me, he was very courteous, prompt, Professional and very reasonably priced. Can't thank him enough! He had it loaded in about 10 minutes and unloaded in about the same. He made my life a whole lot easier today. Don't hesitate to call him he'll get it done for you! Thanks Erik/Brew City towing!
Reply from the business:
May 24, 2023Thank you Luke! We do are best to help out.
I didn’t have an appointment but the air conditioner in my truck all the sudden started stinking like musty rotten food when I had the blower going. I called Erik because I was driving by in the area and he said to stop by and he’d look at it. He took things apart, ordered a part, looked up on haw to fix the smell, and hung out for an hour to get the part put in and do the cleaning. It took an hour out of his busy day, but Erik didn’t mind. He remembered me from a few weeks ago when I brought it to the shop for new brakes. It was my first time there because I usually serviced it at the dealer. I had just gotten an oil change at the dealer ship and they told me I needed new rear brakes. Brew City Auto was $150 cheaper than the dealership to replace the brakes. While Erik’s technician was replacing the brakes they noticed that one of the rear shocks was completely blown out. I had no idea how that could be because the day before I had the vehicle serviced here I had gotten the oil change. We had no idea how some thing like that quickly list. We were leaving on a trip to go camping the following day so thankfully Eric found what was in need of repair and fixed it before we towed a 9000 pound camper 150 miles away. If you’d like quality honest service I definitely recommend taking your vehicle to Brew City Auto and ask for Erik.
Reply from the business:
May 24, 2023Thank you for the kind review and the repeat business. We love new customers.
I stayed at aHoliday Inn Express in Milwaukee Wi . Went to Las vegas for 4 days came back and my car had been moved in the parking lot and I still had my keys. Damage was done by brew city. I had to pay a $500 deductible as well as a rental car for 29 days. (833.00). Keep up the good work. NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Reply from the business:
May 24, 2023Sorry you feel this way. We towed 20 plus vehicles on that property with no damage to any vehicles. We have state of the art equipment, and do not damage vehicles when we move them. We spoke to your insurance estimator from the body shop and he agreed with us that the damage was not caused by us or are towing equipment.