Genesis Auto Works
Auto body shop in Somerset, Wisconsin
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DO NOT BRING YOUR VEHICLE HERE!! My car needed a new engine. Pat said he could put in a used engine for 1/5 the cost of a brand new one. I got the call to pick it up, only the car can barely make it home. "It drove great for me, no problems!" is what Pat told me. 3 times I returned it, with Pat lying to me 3 times that it was running great. He finally found a cracked spark plug? This means he didn't pass Auto Mechanics 101! I now have a working engine, but the tire pressure sensors got damaged in the repair. I have brought it in twice to have these replaced, only they now damaged one of the tires when they removed it. I finally stopped in yesterday and asked for the keys to my still-broken car and brought it down the road and will pay someone trustworthy to fix the damage they have done to may car (which they claim the tire pressure sensors were faulty and the tire was faulty, when they weren't faulty until Pat touched them). Entering the building is a disaster waiting to happen. For your safety and sanity, keep your vehicle as far away as possible. The only reason they got one star on this review is because it is impossible to post a zero-star review!
Reply from the business:
Jan 23, 2024This review is unfortunately incorrect. The vehicle had a used motor placed in it which there is always a break in period. Problems happen that can not be for seen, or sometimes duplicated. This can lead to a vehicle driving fine one minute and bad the next very well. Our Technician has over 30 years of experience and had instructed this customer to drive the vehicle so that the problem would duplicate for on his test drives it would not. There were weeks in between this customer brining this vehicle in and missed appointments. This customer was not charged any further extra for any of this diagnostic or any of the new parts that were put into this vehicle to correct the problem. There was no damage done to the vehicle it just needed tpms sensors of which the customer missed her appointment and then insisted that we get to it right away even though it was a week later. Thank you for your business, We apologize for the inconvenience this may have caused but in the future, we suggest that your concerns be taken up with management instead writing a poor review.
Cash for my totaled car 👌
Reply from the business:
Jan 23, 2024Thank you for your business!
Hello anyone there??? Nope, never! They pulled an engine from an equinox I had and put it in a torrent told me it was running perfect, picked it up got to 205th ave and engine light came on. Well that's the transmission, after being replaced I gya call it's running great, except it wasn't still throwing codes. Water sprayed through the firewall because a plug they accidentally pulled out. Then an egr code went off had that replaced, picked it up and it died while backing out, and died again and again. This time it's a wire harness. Oh yeah the egr had to be programmed and after I have it reprogrammed to my car the engine light would clear, paid for that today and there is still a light on!! Way too much money spent on this car and after being told how many times it's running great it's still not running great. And can't get ahold of them to see what they recommend Change my mind pat
Excellent service, very good pricing!
Reply from the business:
Jan 23, 2024Thank you for your business!
Called and called. No answer, no return calls. If this is how they do business, I need to go someplace else
Pat and staff was top notch and Ryder and broderick were excellent with customer service stayed in contact all the way thru the transaction. 5 star service
Best place for used parts. If they don't have it, they'll source it for you.
Reply from the business:
Jan 23, 2024Thank you for your business!
Good service, great locally owned business
Reply from the business:
Jan 23, 2024Thank you for your business!
Great customer service Justin went far and beyond to make sure I got the right part for my car , thank you very much :)