
Royal Auto Body
Auto body shop in Saint Francis, Wisconsin
0
0 Reviews
What can I say other than. I was very impressed by the auto body repair to the bed of my truck. I was in need of a new shop since mine sold out to Crash Champions. Stopped in and spoke to Ivan, before I knew it he had my insurance company on the phone getting a few extra $ to do the repair correctly. Ivan is a very fair honest man. My new go to is Royal now. Needed my tailgate replaced. Once again a very nice job by Ivan. Fair and reasonable price. THANK YOU IVAN!
Reply from the business:
May 24, 2023Thank you Ed.
I chose to visit Ivan at Royal Auto Body after hearing good things about his work, but I did not expect such incredible service and help navigating the car insurance system. He made sure that I knew my rights as the not-at-fault party in my accident and provided expert advice, even if that meant he may not profit from it. Ivan is a true professional and has my trust, and will be the first auto body shop I recommend to anyone.
Ivan was professional, knowledgeable, thorough, paid attention to detail and a great communicator. He dealt with the insurance company, updated me regularly and followed up a couple weeks later to make sure everything was ok. Honest and hard working! I highly recommend Royal Auto Body!
Reply from the business:
May 17, 2024Thank you.
Repeat customer. Last year Ivan did a fabulous job repairing my child's fiat, walked us through the process, communicated well, and the car turned out great. This year my truck was in an accident and again Ivan was great to work with throughout the process. This one was an insurance claim and Ivan was great sharing his knowledge of the process and helping me get through each stage to the end with my vehicle looking better than before the accident. He even followed up after the repair to make sure everything was working great and there were no issues or concerns.
Reply from the business:
May 3, 2024Thank you!
Will be a returning customer. Very helpful service. Easy to obtain a reliable estimate. Went above and beyond to ensure we were satisfied. Thank you!
Reply from the business:
Apr 24, 2024Thank you very much 😊
My car was sideswiped by a firetruck while parked and it caused quite a bit of driver-side body damage, Royal went above and beyond to ensure every last detail was taken care of. Outstanding body work and custom service!!! Ivan and his guys know what they are doing and take pride in their work. Personally I would much rather work with a small, independent business and keep the $ in the community vs. some big corporation only worried about shareholder return.
Reply from the business:
Apr 24, 2024Thank you!
I do not recommend it. By the way, I don't want to be unfair to do good workmanship and I was happy with everything until I was involved in the 2nd accident. I had an accident about 5 months ago and I delivered my car here to repair it. For airbag and bumper replacement and a few more operations. When the work was finished and I was going to take delivery of the car, I asked if the parts he installed were original and he told me that they were not original and I did not know about it. It is not very important whether the plastic parts are original or not, but I thought it would be original when I started the job, after all, he would get his money from my insurance, the price was not a problem. Until I was involved in an accident again. My car did not open the airbag in the next accident. And I found out that the airbag installed to protect human life was not original. I am alive now, but I might not be.
Reply from the business:
Apr 24, 2024I'm sorry to hear about your second accident, and thank you for bringing this to our attention. Airbags are unavailable in the aftermarket automotive industry, only available in original equipment OEM. We work on many accident-related vehicles that have not had airbags deployed, and this is due to many factors, one of them is speed, another factor is impact location, etc. Regarding parts, we inform our customers that the insurance company will choose alternative parts (like aftermarket or used) if they are available before choosing OEM parts. Again, we’re sorry you had a second accident, and we'd be happy to assist you in the future in any way we can.
I had my 2015 Jeep repaired here, very happy. Owner Ivan from Royal Auto Body was professional and responsive to get my 2015 Jeep back on the road fest. Ivan worked with Insurance company to finalize the repair estimate and get everything approved. All parts where replaced and Im back on the road with no issues. Recommend to others to use his Auto Body services. Very pleased with work.
Reply from the business:
Apr 24, 2024Thanks.
Excellent customer service & great work! Made my car look like new after a rear end
Reply from the business:
Mar 24, 2024Thank you!
I was in an accident on the highway in January and was able to get my Subaru Forrester to Royal Auto. There was a delay due to some repairs needed to break pads. The shop I took it to could not due the bodywork for a month. My fiance had his car fixed at Royal Auto a week earlier with excellent service and results. Ivan the owner was amazing. He had my car fixed and looking like new within a week. He delt with my insurance company and got them to cover the cost of parts and labor. He also touched up some scratches on it for free. He is the ultimate professional and so easy to work with. I would recommend this shop to anyone who needs bodywork done on their vehicle.
Reply from the business:
Mar 24, 2024Thank you.