Fantastic service!!! My mini-van broke down 4 hours away from home near exit 51 on I-94 at 7:00PM at night last night... exactly the wrong time for anything to go wrong :( Fortunately, I was able to nurse it to the next exit to get it off the freeway and when I asked the gas station attendant which was the best towing service in the area she replied with no hesitation, "Jerry's is the best." I called and the experience was excellent... Delores was empathetic, understood I was having to change personal plans in a fluid situation and helped to clarify my thinking in a courteous way by tactfully sharing the various options regarding dealers in the area etc... The tow truck was dispatched and arrived in less than 30 minutes and not only did Collin, the driver, know exactly how and where to drop it off at Markquart, the local Toyota dealer, he also remembered our conversation and while I was filling out the after hours dropoff form, he called around to the local hotels and had a room reserved with a negotiated rate so that I was in bed by 9:00PM! Thank you, Delores and Collin, for working with me to ease me through what could have been an extremely stressful and unsafe situation!!! You have my respect and appreciation and recommendation!!!