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Alwin's Auto Repair & Towing

Auto body shop in Roberts, Wisconsin

4.5
StarStarStarStarHalf Star
22 Reviews and Ratings
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scott maclennan

Aug 23, 2023

StarStarStarStarStar

I needed my brakes fixed. I brought it in the morning and they got it done the same day. I thought the price was reasonable. They also did a oil change for me,I highly recommend this place. I think they went out of their way to help me.

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Jon Anderson

Jul 23, 2023

StarStarStarStarStar

Quick, Courteous Service

Reply from the business:

Jul 23, 2023

Thanks for the 5-stars, Jon Anderson! We appreciate the review and look forward to seeing you again!

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Richard

Jun 23, 2023

StarStarStarStarEmpty Star

Reply from the business:

Jun 23, 2023

Thank you for trusting in our team here at Alwin's Auto Repair & Towing! We're happy to hear that our technicians were able to address your vehicle's essential needs and get you quickly back on the roads. Please let us know if there's ever anything else we can do. Drive safely!

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Benny J

Jun 23, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Brought my truck in for a exhaust fix, was recommended by another shop, went over everything that I had concerns about with my exhaust with the mechanic that worked there when I dropped it off, didn't have a budget, just wanted the leaks in the exhaust fixed being I have a 4 month old that rides in the truck and the exhaust gasses were getting into the cab of the truck. Dropped my truck off Wed. Evening, got a call to pick it up the next day around 4pm. They not only didn't fix any of the leaks, but they charged me 200$ for "the work they did". I called them the next day (friday) to ask them exactly what I was being charged the 200$ for being there was nothing that was done. (After I crawled under the truck to inspect why I still heard a leak) a different mechanic said he didn't know what exactly was done and would have the guy who "worked" on my truck to call me back... never got a phone call back... worst shop I've ever been to and dealt with... thanks for taking 200$ for doing absolutely nothing...

Reply from the business:

Jun 23, 2023

Benny, we appreciate customer feedback and want to extend a sincere apology for your less than five-star experience at our shop. Customer satisfaction is incredibly important to us, and we'd love to hear more about how we could have improved upon your experience in hopes of coming to a positive resolution. If you feel so inclined, please reach out to the shop, and we'd be happy to further assist you. Thank you!

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eric atzmiller

Jun 23, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

They lied to me and charged me $1650 to not do what I asked them to do. I had a duel carb intake I wanted removed and have one of my single intake manifold and one of my other carbs installed. After 9 days I called and they told me “the carb you brought us doesn’t work right, the car won’t stay running and the adjusting pins aren’t doing anything. So we are going to put one of the other carbs on so we can do the linkage. Should be done in a day or two.” They called two days later telling me it’s $1800 because they have 13 hours into it. They claim they rebuilt the carb, new linkage, and air cleaner (which I didn’t need a new one. One of the two they already had of mine would have been fine.) We paid cash, so they removed, what I believe was credit card fees, so the total was $1650. I went to pick the car up and they rebuilt & installed the wrong carb. The one I wanted installed was still in the box. I called them the next day and they told me that the other carb could not be installed because they would have had to get new linkage. It wouldn’t work with what was there. (I told them they might need linkage when I made the appointment) My linkage bracket was still installed when I picked it up, so I do I know what linkage I paid for? I then removed the correct carb from the box to find the fuel line hose I cut off was still attached to the carb. They lied to me saying they installed it and it didn’t work. So. I picked up the car, spent 1 hour removing the old carb and installed the carb I wanted without issue. All the brackets, linkage, everything was the same and worked just fine. It was a simple swap. The car fired right up and ran fine. It came out of a 289 so I adjusted it a little and put 50 miles on it without problems. They lied to me about multiple things and I honestly feel like they stole my money. In the pictures below are… how the car is hooked to the carb, the fuel line I cut off that was still there, and the duel carb pic is (left carb) the carb that couldn’t be installed due to “linkage issues”, (right carb) the carb that they installed. It was an easy swap. I was robbed.

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Hugh Harrison

May 23, 2023

StarStarStarStarStar

Reply from the business:

May 23, 2023

Thank you, Hugh Harrison for taking the time to share your experience! We look forward to working with you again!

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Carl Vaughan

May 23, 2023

StarStarStarStarEmpty Star

First time there for an oil change. Friendly and professional. Quick service.

Reply from the business:

May 23, 2023

We hope your experience was good enough to warrant another visit from you, Carl. Thanks for stopping by.

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Kay Monroe

May 23, 2023

StarStarStarStarStar

Reply from the business:

May 23, 2023

Thank you, Kay, for the five-star rating of our team at Alwin's Auto Repair & Towing! We appreciate you stopping by our shop and look forward to assisting with any future automotive needs you may have.

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Scott Lokken

May 23, 2023

StarStarStarStarEmpty Star

I've been to Alwins several times for repairs and I believe that each time I got fair treatment and honest assments of what needed to repaired. One time I had a work vehicle I needed to get back on the quick and they were very accommodating. I recommend Alwin's, I think they are fair and honest. Why not 5 stars? Because they do the same thing everybody else. The markup on parts is near criminal. Everybody does it so....

Reply from the business:

May 23, 2021

Thank you for the kind review, Scott! We appreciate your feedback, and hope to see you for future automotive service needs!

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Roxanne Avise

May 23, 2023

StarStarStarStarEmpty Star

Reply from the business:

May 23, 2023

Thank you for the great feedback, Roxanne Avise! See you again!

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