Crash Champions Collision Repair West Bend

Auto body shop in Richfield, Wisconsin

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45 Reviews and Ratings
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Amanda Hutchison

May 10, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Went here as preferred vendor for my insurance after being in a very minor accident. Only damage was to the front corner of the car. Found out after dropping it off that insurance decided with the damage assessed that my car was totaled. Wanted to take it somewhere else for a quote but was informed that they already removed my damaged bumper for their assessment and I was told I cannot drive it without a bumper - I get it, safety thing. BUT to put the DAMAGED bumper back on, they wanted me to pay $586 up front before I could take my car from them. Ended up getting it towed to another shop who is already taking much better care of me. Was informed by crash champions as the tow truck was on its way that I still owe them $264 for the estimate (so much for a free estimate). I was over it and they got their money. SO FAIR WARNING: if your car is totaled (whether you know it yet or not) it might not cost you anything to drop it off, but it’s sure gonna cost you to get it back from them!!! Would recommend to absolutely nobody.

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John Kernats

May 10, 2024

StarStarStarStarStar

Had a great experience here work was quick and done correctly. All parts were ordered and installed very quickly as well. Great communication between us and staffing as well. Would definitely recommend.

Reply from the business:

May 10, 2024

Thank you for taking the time to leave us such a positive review, John! We're thrilled to hear that you had a great experience with us and that our team provided you with quick and high-quality service. We truly appreciate your recommendation and hope to assist you again in the future!

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Delanies Channel

May 10, 2024

StarStarStarStarStar

Have used them twice in the last few years. Everyone there is very professional and friendly. My cars were handled well. They even fully detailed the inside when done which was a wonderful surprise

Reply from the business:

May 10, 2024

Thank you for the great review, Delanies Channel! We're glad that our team took care of your cars and that you had a positive experience with us. We're also happy to hear that you appreciated our attention to detail and the surprise inside detailing. Thank you for choosing Crash Champions Collision Repair West Bend!

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Jerome Duxe

May 3, 2024

StarStarStarStarEmpty Star

Kept me informed on the work and the staff was knowledgeable and respectful.

Reply from the business:

May 3, 2024

Jerome, we’re glad our team made your repair process a speedy one. We appreciate you taking the time to give our team a shout out. Thank you 😃

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Amanda Szalewski

Apr 26, 2024

StarStarStarStarStar

Great service!! Highly recommend. They were fast and kept me informed!

Reply from the business:

May 3, 2024

Amanda, we love hearing you’re happy! Thanks for sharing your experience with us. We love earning your trust, as well as those ⭐⭐⭐⭐⭐

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Jake Trauernicht

Apr 26, 2024

StarStarStarStarStar

The team here goes above and beyond expectations. I received constant updates on the status of my repairs, the communication was excellent. Once I saw the effort they put into my Jeep, I knew I had chosen the right people. They even detailed the interior of my car and made it look brand new! I would recommend Crash Champions to anyone.

Reply from the business:

May 3, 2024

Jake, we're happy we could restore your ride. 🔧 Thanks for letting us know how we did. Have an awesome day!

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Tammy Yackels

Apr 24, 2024

StarStarStarStarStar

Crash Champions did an outstanding job of taking care of my car! To my surprise, the car was completely detailed upon the completion of the repairs and looks brand new! In addition, they offered to return my rental car. I would highly recommend them to anyone!

Reply from the business:

Apr 24, 2024

Tammy, we’re glad our team made your repair process a speedy one. We appreciate you taking the time to give our team a shout out. Thank you 😃

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Mark Brei

Apr 24, 2024

StarStarStarStarStar

Unfortunately this was the 4th time I've had to take my truck to them for hitting a deer & each time I've got it back looking as good as new. Crossing my fingers I don't hit another deer but if I do I'll definitely take it back to them.

Reply from the business:

Apr 24, 2024

Mark, we love hearing what an awesome experience you had. We do our best to get you back on the road safely, and as fast as possible. Thank you for letting us know we lived up to it 😃

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Ed Kautz

Apr 24, 2024

StarStarStarStarStar

Dan did a fantastic job communicating status updates with me , explaining the process, answering my questions fully, and making sure my vehicle was fixed to exactly to meet my needs. I'm very satisfied. If I need vehicle crash repair again I would be back, but hopefully I wont be in need :- )

Reply from the business:

Apr 24, 2024

Thank you, Ed! We're thrilled to hear that Dan provided you with excellent communication and service throughout the repair process. We appreciate your business and hope to not see you again too soon, but we'll be here if you ever need us.

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Phillip Minnick

Mar 24, 2024

StarStarStarStarStar

Crystal was the most amazing person. She helped me every step of the way, and always informing me every step of the way. She always made me feel as if I was apart of the family. Thank you guys for everything ❤️

Reply from the business:

Apr 24, 2024

Phillip, thank you for sharing your experience with us! We are glad Crystal was an all star. Thanks for trusting us ⭐