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Don Johnson Motors Collision Center

Auto body shop in Rice Lake, Wisconsin

4.5
StarStarStarStarHalf Star
41 Reviews and Ratings
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Rev. Adam Laski

Nov 24, 2023

StarStarStarStarStar

I am so grateful. I took my friends car in to get some cosmetic damage to the bumper fixed. I was so grateful for the thoughtful service and the quick work. God bless you.

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Ryan Johnson

Oct 24, 2023

StarStarStarStarStar

The collision center came through with a quick window replacement after the recent hail storm even while dealing with extreme volume. Thanks!

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cheryl mcmahon

Oct 24, 2023

StarStarStarStarStar

Very professional and friendly. Ryan handled everything perfectly with the insurance company. That took a lot of pressure off of us.

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Evan Christianson

Oct 24, 2023

StarStarStarStarStar

Very happy with service and workmanship!! Take a little longer than expected, but final out come excellent!! Will definitely bring it there again if needed.

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Emilie Magana

Oct 24, 2023

StarStarStarStarEmpty Star

4 stars for the work they did. 2-3 stars for communication. I had front end damage. The repair work was expertly done. There is felt hanging in my wheel well now, and there doesn’t seem to be anywhere to attach it. I had poor communication through Progressive and Don Johnson, sadly. Multiple times I asked for information and follow-up but had to call to continue to get information. It would have been nice if they stuck to what the said by calling and providing better customer support.

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Michael Truax

Sep 24, 2023

StarStarStarStarStar

I have had many experiences provided by Don Johnson Motors and have never been disappointed. I am a car and truck nut and very particular. I recently had their collision center repair and paint many dents, dings and scrapes all around my 2014 Ram. Troy and his staff made it look like new and it was clear that they not only wanted me to be satisfied but that it was important that I come back. The service is always done professionally, priced fairly, clearly communicated and with a positive attitude. I’ll be happy to go back. Comment added Sept 2023: I did have to go back for yet another near perfect repair following the recent hail storm in Rice Lake. The truck looks like new and there is no sign there was any hail damage. The people are great and the work is done right, it’s how they do it.

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Vicki Riepl

Sep 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Absolutely horrible experience. Minor accident damage on left rear of a 2019 CX 5. Scheduled in February. Dropped off on June 27th. Returned to us on July 19th but they "lost" some tow hook covers and had to wait for those. They came out and put those on on Aug 1st but one of the covers had paint runs visible. Waited another few days before that was completed. Lots of excuses but we will never go back.

Reply from the business:

Sep 24, 2023

We are genuinely sorry about your experience with our collision repair service. First and foremost, we extend our sincerest apologies for the delays and quality issues you encountered. We understand how frustrating this must have been for you, especially having to wait for prolonged periods on multiple occasions. Regarding the missing tow hook covers and the paint run issue, this is below the standard of service we strive to provide all our guests. There's no excuse for such lapses, and we take full responsibility for the inconvenience you've experienced. We are currently reviewing our internal processes to ensure that similar issues don't happen in the future. Our team is committed to quality and timely service, and your feedback provides us with invaluable information to improve. We would greatly appreciate the opportunity to make things right. Please get in touch with our collision center manager at your earliest convenience to discuss how we can better serve you. Again, thank you for taking the time to share your concerns. We deeply regret that our service did not meet your expectations, and we sincerely hope you give us another chance to prove our worth.

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Tom Holmes

Aug 24, 2023

StarStarStarStarStar

wouldn’t take my wrecks anyplace else! honestly this is a great body shop with the nicest people in the business and they do awesome work!

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Carole Rybarczyk

Aug 24, 2023

StarStarStarStarStar

We liked their approach to repair not replace parts. Our small dent was repaired and the final step of painting matched car perfectly.

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Shawn Haseleu

Aug 24, 2023

StarStarStarStarStar

After hail damage last spring, I took both of my vehicles there. The truck was a 1996 Ford F-250 which they did a wonderful job finding parts and repairing. Unfortunately it just got done and before I could pick it up it got extensive hail damage again, so will be going through the whole thing again!

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