Called at 0730 am for a tow to a dealer to have my car repaired. Was given a 2 hour window for arrival (0930). After multiple calls, the tow did not arrive till 1pm. At 330pm, I called because my car had not arrived at the dealer. Called Depot, and again got sarcasm and attitude that the car will get to the destination today. Absolutely the WORST customer experience I’ve ever had. The lack of service, professionalism and integrity of this business can not be understated. Would highly recommend using any other service but this one.
Reply from the business:
May 24, 2023Sorry for your experience. We were extremely busy and have to utilize our time and driver's efficiently due to the high price of fuel. We do our best for all our customers. If you were not satisified with the time frame, you can always call your insurance and request another service. We are short-staffed as everyone else and appreciate the understanding from our customers. Further more we are based in SHEBOYGAN and we were doing a favor to the insurance to go to your location because no other tow company in your area (TWO RIVERS) was available. We went over and above to accommodate your request to the best of our ability.