Caliber Collision
Auto body shop in Plain, Wisconsin
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Great job in a very timely manner
Reply from the business:
Jan 24, 2024We are glad you noticed, Guy! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
Great communication and customer service. Kept me updated throughout the process and did a great job!
Reply from the business:
Jan 24, 2024We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Bobbi.
Wonderful, new operation going. Great customer service and excellent work.
Reply from the business:
Dec 24, 2023We are so grateful to have had the opportunity to work with you, Trenton! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Reply from the business:
Dec 24, 2023Hi Angela. We’re glad to hear that we could restore you to the rhythm of your life! Thank you for reaching out.
Work was excellent, time frame was good. Would definitely recommend them.
Reply from the business:
Dec 24, 2023We are so grateful to have had the opportunity to work with you, Larry,! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Had an amazing experience with the company when I needed repair work after hitting a deer. We were kept updated as the process went along and had my vehicle back quickly. My vehicle also came back show room squeaky clean!
Reply from the business:
Dec 24, 2023We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Jackie.
Use any other place but here. Horrible and rude customer service. So disappointing. A few years ago I utilized their services and had a positive experience but recently, at the beginning of August I chose them as a company for repairs again and it’s now December and not a single repair has been made to my vehicle despite them having the check for the repairs since August. Each week I’ve been promised the repairs will be made and still to no avail. I even dropped my car off for promised repairs just to be called back 2 days later for them to say they actually do not have the parts. The lady who answers the phone, Angie? Says we can use a different company if we’d like as a response to our disappointment on the phone. Tonight I said I’d like to utilize a different company and to please return the insurance check to them, without any response, she hung up the phone. She has to be one of the most unprofessional people I have ever had a customer service interaction with. It’s so sad to meet someone like that in a career field that is usually assisting people through a hard time.
Reply from the business:
Dec 24, 2023Thank you for letting us know. We strive to make the repair process as easy to navigate as possible. It sounds like we missed the mark here and ask that you contact us at communitymanager@calibercollision.com to help make it right.
They were great! Loved the text updates. My car looks great and they detailed it. Never been so clean!
Reply from the business:
Dec 24, 2023We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Ashley.
Great to work with. You'll be taken care and we'll informed. Work looks great!
Reply from the business:
Sep 24, 2023We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, GARY.