Awsome and top notch customer service and reasonable pricing!!

Very professional service. Was able to pick me up within 30 minutes. Great customer service!

TL:DR - Bill's held my car hostage, damaged it while it was in their possession, then was unresponsive to attempts to contact re: damages. This summer I was in a car/deer accident. Bill's was dispatched by my insurance to tow my car. Instead of taking it to the repair lot as instructed, they took it back to their lot. After a couple of days of not taking the car to the shop, they stated that my insurance needed to contact them to authorize release. We found out it was because they wanted $1400 for the tow. Insurance took steps to get that in motion, but Bill's still would not release the car and insisted they had to deliver it, which delayed the process further. Finally they got my car to the repair shop. Once I got my car back after repairs were completed, I discovered that there was other damage (rear bumper and quarter panel, and center console). Had clear evidence that the damage was not present when the car was loaded onto the truck but was present when it arrived at the repair shop. Bill's was unresponsive to myself, the repair shop, my insurance agent, and the contracting company between insurance and Bill's. Eventually we were able to get payment from the contracting company who advised they would continue to follow up with Bill's. Don't know what ever came of that. (I am posting this to both Bill's locations - I believe towing was dispatched from Middleton but intake and followup was handled through Lodi location.) Edit to add, in response to owner's reply: This simply is not true. When the incident happened and I called my insurance company, we established that the car would be taken to the selected repair shop. The insurance company and repair shop were as surprised as I was when they learned that the car was taken to your facility, as that was not the agreed plan. But even if we put that part aside, that does not address the damage done to my car while it was in your hands, and that you would not respond to myself, the repair shop, my insurance, nor your own contracting and insuring company. We all attempted to call and contact you about this problem, but you did not follow through. I would love it if you would investigate this service call and its followup. If you can provide me an email address I would be happy to reach out, but I have no need or desire to chase you on the phone.

They were so helpful and accommodating! I needed to be winched out on a Sunday night, and they were available and extremely helpful when no one else I called was. Would highly recommend!

Heroes! Bill's was able to tow my car when the insurance company could not find anyone who could! Tracy is my hero for helping figure it out and was great on the phone.

Bill's Towing and Automobile Repair was a great experience from the time needing their service and the care they provided my father during a rainy, foggy and dark evening. They were timely and patient with him and that was priceless. Ron was helpful the next day when we picked up the vehicle. Thank you!!!

Stored my vehicle inside, very professional and kind workers.

Awesome work by Ron! Dad's car went off the beltline on a really bad foggy night. Ron was as gentle as Santa delivering our gift back home! Thanks again, Ron, and Thank you, Bill's Towing for being there when so desparately needed👍🏾

Driver was great to work with, salvaging a star here, but as another review noted- this is not actually a repair shop. It's probably helpful to get people to hire the tow by listing it in the business name, but (if repairs were found to be needed after extracting the vehicle) taking it to their shop was clearly not an option in reality.

Absolutely aweful experience with these people. We weren't home when our 17 y.o. son hit a parked car 3 blocks from the house. He called the police, who recommended this tow service. The tow truck driver could've towed the car 3 blocks to our house, but convinced our sun that our insurance would pay to tow the car to their storage facility. Sounds like a great idea to a 17 year old. No talk of it being an impound lot. Fast forward a few days later with us scrambling to get another car, we call the service to find out we owe 1300+ dollars for tow and storage, but they'll give us a break with 200.00 to scrap the car. Unbelievable that they take advantage of a kid, and I can't believe the police recommend these people.