Caliber Collision
Auto body shop in Pewaukee, Wisconsin
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Very disappointed!!! Took my 2012 Ford Fusion here for repair after running over a downed deer on the highway going 75mph. My car launched into the air and crashed back down onto the road at highway speeds. I filed an insurance claim. Caliber Collision hurried up and fixed the front end body damage but never looked at the front axle, suspension, shocks, or struts. Instead, they gave the vehicle back even though it sounded and handled awful. The front left side would slam to the ground even going over minor bumps in the road, among other things. I brought the vehicle back to Caliber Collision and they passed it along to their vendor, who claimed there were some worn bushings consistent with wear and tear on a vehicle as old as mine. Never did they once suspect or diagnose any acute damage as a result of RUNNING OVER A DEER AT 75mph on the highway!!! Caliber Collision neglected to assess the full scope of damage to my vehicle. When they passed my vehicle off to their vendor and their vendor said the damage was wear and tear, Caliber Collision failed to come bay an eye. Instead, Caliber Collision looked ME IN THE EYES and acted like I was crazy for suspecting there was more damage to my car than they reported. Caliber Collision receives an F- for customer satisfaction, and an F- for customer service. I don’t trust them.
Reply from the business:
Jul 24, 2023Our goal is always to get you back on the road in a car that looks brand new! We appreciate you letting us know about your recent experience but want to immediately address any remaining damage to the vehicle. Please email us at communitymanager@calibercollision.com, so we can make this right and restore your car to pre-accident condition.
Very friendly and helpful staff. Would recommend.
Reply from the business:
May 24, 2023Hi Steve, thank you for your wonderful review! We're happy to hear about your positive experience at our Caliber Collision location. Thank you for allowing Caliber to restore you to the rhythm of your life. Have a great day!
Great work Great Customer Service and Great Communication!!
Reply from the business:
May 24, 2023jess, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day!
Their communication while my car was being repaired was fantastic.
Reply from the business:
May 24, 2023Hi Andrew, thank you for your wonderful review! We're happy to hear about your positive experience at our Caliber Collision location. Thank you for allowing Caliber to restore you to the rhythm of your life. Have a great day!
Amazing customer service, great communication, fone quickly, 110% satisfied with the completed job!
Reply from the business:
May 24, 2023Hi Kim, thank you for your wonderful review! We're happy to hear about your positive experience at our Caliber Collision location. Thank you for allowing Caliber to restore you to the rhythm of your life. Have a great day!
Excellent communication. Super helpful and nice. My car looks great.
Reply from the business:
May 24, 2023Hi Susan, thank you for your wonderful review! We're happy to hear about your positive experience at our Caliber Collision location. Thank you for allowing Caliber to restore you to the rhythm of your life. Have a great day!
They all did a great job with their customer service.
Reply from the business:
May 24, 2023Hi GRADY, thank you for your wonderful review! We're happy to hear about your positive experience at our Caliber Collision location. Thank you for allowing Caliber to restore you to the rhythm of your life. Have a great day!
They did excellent work but the sublet didn't replace the tps sensors in the tiers and I think it should be done
Reply from the business:
May 24, 2023Dale, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day!
Not only was the location extremely convenient and close to home, but the efficiency, friendliness and knowledge given by every employee we encountered was extremely rare and lovely to encounter.
Reply from the business:
May 24, 2023Hi SumRose79, we strive to exceed customer expectations and we’re happy to hear we could exceed yours. Thank you for the feedback.
Shop fixed my car after accident. Service throughout the whole process was great, including rental car management, repair and continuous progress update.
Reply from the business:
May 24, 2023Ember, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day!