Gerber Collision & Glass

Auto body shop in Oshkosh, Wisconsin

4
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20 Reviews and Ratings
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Lori Sternitske

Apr 26, 2024

StarStarStarStarStar

I loved it. They kept me informed of what was happening and the cost They were very knowledgeable and took the time to explain everything that was taking place. They cleaned my vehicle up before I picked it up inside and out. I was very pleased with the work they did after I hit a deer . The ease of going to them is what was the best . I will go back if I need anything else.

Reply from the business:

May 3, 2024

Lori, We are very happy to know your experience was positive! Thank you for your feedback and amazing 5 star review, we appreciate your business! We hope you have a wonderful week.

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Todd Moen

Feb 24, 2024

StarStarStarStarEmpty Star

Recommended to a friend! Once we got there we were treated with incredible customer service from Carmen. Karen, the appraiser took care of the appraisal right away and had an estimate done within a few minutes!

Reply from the business:

Feb 24, 2024

Todd, We are so pleased to hear how great your experience was and that you are satisfied with the overall service. We sincerely appreciate the positive feedback and hope you have a wonderful day!

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Deb Kozel

Jan 24, 2024

StarStarStarStarStar

I took my car (a Ford Mustang) to Gerber Collision because, by my own fault, I pulled into a parking space and pulled up too close and ran front end over the curb. After backing up, I noticed (and heard) that I had scraped the bottom of my front end hard enough so that the plastic protector was hanging down on the passenger's side and there was a small crack in the protector. I took it over to Gerber at the advice of CarX and they were able to look at it immediately. They quoted me a price of the 2 pieces involved, both of the brand and after-market, since this would be going underneath the car and no one would see it anyway. They also told me that they would see if they could fix the existing piece first to save me money. After almost an 1-1/2 later, they repair specialist came and told me that they were able to re-shape the piece that was there and fix it completely and put it back on and refasten it. I did not have to buy any new pieces. They saved me a ton of money and literally did everything they could to not have to replace the piece. They never tried to sell me the new parts just to me money. The people there were super-friendly and always kept me informed step-by-step as to what was going on and about how long it was going to take. Donuts all around for everyone this morning for breakfast.

Reply from the business:

Jan 24, 2024

Deb, We are thrilled to hear that our team repaired your Ford Mustang, made sure everything was taken care of, were super-friendly, and always kept you well informed throughout the process! We thank you for the incredible five star review and we hope you enjoy the rest of your day!!!

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marie fetterhoff

Nov 24, 2023

StarStarStarStarStar

Fast and so nice to work with from the front desk and phones to the shop. And Kimberleys smile.

Reply from the business:

Nov 24, 2023

Marie, We are thrilled to hear that our team did nice work on your vehicle repairs! We thank you for the wonderful five star review and we hope you enjoy the rest of your day!!!

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Robert Newton (Dr. Bob DO)

Sep 24, 2023

StarStarStarStarStar

Reply from the business:

Sep 24, 2023

Robert, We appreciate your wonderful 5 star rating! Enjoy the rest of your day!

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Vicki Hanneman

Sep 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Just needed to get a new tailgate, went to pick it up not done. They did not have the curtisy to call. No time frame when it will be done. Tony's was great, would never go back. They need to discount our deductible for our time and gas.

Reply from the business:

Oct 24, 2023

Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Jorden S has already been in contact to have your concerns addressed. Please feel free to contact us any time should any other issues arise.

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Janet Korth

Jul 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Very slow to get repairs done. Accident in June and advised that unable to start work until July 11 no updates. At this rate most likely won't get vehicle back until August. Tony's auto body was faster. Will look for other places next time. Insurance adjuster promised updates and nothing from adjuster. Sad to see Tony's auto body is no longer doing business.

Reply from the business:

Jul 24, 2023

Janet,Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a repair order number or customer name and contact number that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.

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Eli Kalman

Jun 24, 2023

StarStarStarStarStar

Fantastic service, professional, courteous and reliable!!!

Reply from the business:

Jun 24, 2023

Eli, We are delighted to hear that our team provided fantastic service, were professional, courteous, and reliable as well! We thank you for the awesome five star review and we hope you enjoy your day!!!

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Ed Casey

May 24, 2023

StarStarStarStarStar

Reply from the business:

May 24, 2023

Ed, We thank you for the fantastic five stars and we hope you enjoy the rest of your day!!!

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Nicole Holz

May 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Sent my car in and they accepted the insurance offer to begin with then quoted the insurance 3 times more after they tore the car apart saying that the radiator was damaged and it was not sause by the damage associated with the accident even tho they told the insurance company that it was so not only did they tare my car apart they refused to put it back together after I decided to just not have it fixed because a small amount of bumper damage is not worth having to deal with a total loss will never bring another car here should have just fixed it myself because it's what I have to do anyways .don't take your car here if you don't want to have to end up fixing it yourself jorden is a joke

Reply from the business:

May 24, 2023

Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Kory S has already been in contact to have your concerns addressed. Please feel free to contact us any time should any other issues arise.