
Automotive Specialists
Auto body shop in Oshkosh, Wisconsin
0
0 Reviews
I have been a customer for many years at Automotive Specialists. Today's experience with my 1999 Jeep needs were so professionally taken care of and then some. Caring and skilled staff and their technology and communication is great too.
Reply from the business:
Feb 24, 2024Thank you Shirley for the review, we are always striving to make a better experience for everyone. No one likes to get unpleasant news about what their vehicle needs for repair. It was our pleasure to get you back on the road safely.
They took Excellent care of my Maserati. It was a pleasure working with them. I felt I received a great value for my money. I will definitely be going back.
Reply from the business:
Feb 24, 2024Carl it was a pleasure working with you on your Maserati, Thank you for the wonderful review.
A friend of mine recommended this shop as being affordable and trustworthy. My car needed some expensive repairs and I was looking for a good mechanic. I felt good about this place from the moment I walked in the door. They were very professional and polite, and took time with me to explain what they were going to do, and they answered all the questions I had. I had shopped around and they not only did great work on my car, but did a full inspection for free. The final cost was the most affordable I had found around town. I also like the fact that they’re open later for those of us who work full-time. I’m glad I found this place and I will be going back.
Reply from the business:
Feb 24, 2024Kathy thank you for the great review, we want everyone to understand what is in needed to repair there car so they can understand it. We do pride ourselves on explaining the repairs to the customer.
I love this place! Driving across country my wheel bearing and three lug bolts decided to give up. Once I was able to get towed to Automotive Specialists Devon took a look at my car and got to work. He was up front with all the costs and time frame it would take to get it done. I had to get a hotel over night since it was already late afternoon. Devon hooked me up with a ride to the hotel! This is customer service at it's BEST! I've never had that anywhere else in the U.S. He got my vehicle in asap and got it finished early the next morning to get me on the road again. I'm so thankful!
Reply from the business:
Jan 24, 2024Thank you for the review, we where glad to help out.
Changed a wheel bearing. On time and fixed the problem. Wonderful service.
Reply from the business:
Dec 24, 2023Thank you Bryan for the extremely high review, we do appreciate your business!
Took a vw golf in to get timing belt replaced. Cost me 1300 bucks only to get it back and have it misfire on 2 cylinders only 5 minutes later. Immediately took it back and was promptly told that since it happened after it left the lot that it was my fault somehow. Recently traded it to someone on marketplace after spending a month or so without a vehicle trying to figure out the issue. Guy i sold it to just told me that the misfire was cause by the timing being off by a tooth. Waste of money and time. Do not take your car there if you want the job done properly. They will blame you for any mistakes. They messed up my friends tune as well and blamed him and still charged him for it. Honestly seems like the only reason they get any business is cuz they are one of the few shops thatll touch euro cars. In response to the recent reply by the business i will clarify that i refused to have them look at it due to the fact i wouldve been charged a small fortune for them to do so. This pretty much solidifies my statement of them pushing blame onto customer no matter the situation
Reply from the business:
Nov 24, 2023Initially when you brought your vehicle to us it was running poorly you requested a timing belt to be done with no diagnostics. When we do timing belts or chains we always turn the engine over multiple times after setting the timing to ensure the timing is correct. We did this on your vehicle and found our timing to be correct test drove it and found it had intermittent misfires under heavy load and would run and idle fine otherwise at that time you did not want us to go any further and came to get the vehicle and stopped by the next day not 5 minutes after to tell us something was wrong but would not let us look at the vehicle to verify it was not timing. We are always willing to remedy any concern after the repair but there is nothing we can do for you if we are not allowed to look at the vehicle.
These guys are the best in the business!!!
Reply from the business:
Oct 24, 2023Thank you Luke for the review We appreciate your business and I will let the tech know.
Such terrible service. I posted what happend to me and owner Brian was quick to respond to me with his negative attitude. My money payed for the part, the labor, and the fixes. There fore it is my money and when I asked for it back he wanted to tell me no. He wanted tp tow my car for 86 dollars, or send employees to my house tp jump start it. But im sure he would charge me to look at it even after jump starting me jist like all his negative reviews say. Im not the only one this happened to. So i recomend not taking your car here, and if you do get ready to call the better business bureau. Or other wisconsin baser services that investigate these very issues. All i have to say about it.
Reply from the business:
Oct 24, 2023Troy like i said in the review you had your girlfriend do. You declined for us to look at it with no cost to you. Demanding a refund with out letting us look at the car is not how things work. I did offer for one of the technicians to come over to your house and look at it at no cost. For you that was not good enough, you only wanted a refund with out us looking at it.
I'd give them 10 stars. Did my motor swap. Devin is Awesome and spent alot of time going over every option n what was the best way n they did a outstanding job. Customer service like this is hard to find. My new mechanics n my family's I'm sending there. Not saying it was cheep but you get what you pay for and I got a great job with warranty so I feel I got a deal. Great place.
Reply from the business:
Oct 24, 2023Thank you Wendy for all your kind words. It was a pleasure doing business with you.
Excellent service. Very professional and fair with prices. Devon is very professional and always helps us with everything we need.
Reply from the business:
Sep 24, 2023Thank you Eddy for the excellent review.