Hi Rick, we apologize that we were unable to assist you in a timely manner. As we are a very small local shop, with only two mechanics on duty, our schedule tends to be booked in advance. Additionally, due to this we are usually only able to take appointments for services rather than walk-ins. We apologize for any inconvenience this may have caused you. However, we take pride in the quality of our services. We wish you the best, Budd's