I dropped my car at Boucher for repair on a Monday. I was told it was a three day repair job. On Wednesday, I received 3 updates via email. The first arrived in the morning and said the work on my car was around halfway complete and should be finished that day. The second arrived a few hours later saying work was nearing completion. The third arrived that afternoon saying the work was done and I should receive a phone call to arrange picking up my car. No call came. I called Thursday and spoke to Alex. He said my car wasn't ready and he didn't know why I got those emails. He said he would call when my car was ready. A representative from my insurance company called the following Monday to ask if I still had my rental car. I said I still didn't have my car. She said American Family was notified that the work on my car was completed the previous Friday. I told her I never received any notification, phone, email, or otherwise. She called Boucher and talked to someone in the body shop. She was told there was some issue with two different locations since the body shop had moved to a different address. My car would be arriving at the dealership sometime yesterday and I would get a call. My husband was called. I went to pick up my car. I found out the different location is rather close. I am not sure why it took so long to bring it to the dealership. I went to sign paperwork. I was told I owed my deductible. I had paid that when I brought my car in for the necessary body work. Patty checked and found out that I did indeed pay. I got my key and went to look at my car. There are small cracks in the new headlamp assembly that are not on the side that didn't need replacing. Also, the paperwork reflects that the work on my car was completed last week Thursday. I am disappointed.