Tyler and Kayla did an absolutely FANTASTIC job coordinating the needed body & mechanical repairs with their Body shop and Service department for my 2006 Ford Explorer. The vehicle sustained damage on Dec 24 from sliding off a county road into a ditch during whiteout conditions. There was a lot of front end and mechanical damage and I thought our insurance company would total it due to its age & mileage, but Tyler & Kayla worked with our ins company to have all repair costs covered. The repairs were completed much sooner than originally expected which was amazing considering how much work the Collision & Service centers get. Our Explorer looks & drives great! I've had many good experiences with Broadway's Service center and this is now our 2nd good experience with the Collision center. Broadway needs to double Tyler's & Kayla's salaries because they work hard & efficiently to make sure their customers & their customers' vehicles are well taken care of. I highly recommend Broadway Collision Center and won't take our Fords anywhere else. (RO: 0010639)

An absolute nightmare working with the sites on military Avenue!!! I even waited a month to write a review so I could cool down. What started with an insurance claim repair turned into Broadway throwing parts at my AC in my Jeep Cherokee. Their mechanics are a complete joke and so is any office staff. I had to bring it back 3 times and was left without a vehicle for multiple weeks total, and when I did have my ride I went all summer without a working AC. Nothing but excuses from staff, not to mention I dealt with at least 5 different people on multiple occasions. Communication to the customer was completely broken. I don't know how they function as a business. My insurance adjuster finally jacked them up and got things in order. I'm a fairly patient person, I dealt with their incompetence for weeks on end, I would have been somewhat satisfied with a heartfelt apology. maybe a gas card for making me drive there multiple occasions because they kept throwing parts at my ride. Anything would have shown some compassion, NOPE, All I got was more excuses and a terrible explanation of their terrible processes.I will never do business with Broadway again in any fashion and will ntell my story to everyone I know. Avoid them at all costs.

I had damage to my front bumper on my truck and Broadway Collision on Military and they had the work done so quickly it was amazing to get it back. When I looked at the work performed it was spectacular!!! I am truly amazed at how great the whole experience went! Thank you Kayla and staff for the amazing job! I will recommend Broadway Collision on Military to everyone!