This is the second time I brought my vehicle here for work after an accident. My first visit was phenomenal! My second visit left a lot to be desired. First off, there was this kind of overspray all over my dash, all over my infotainment center, all over my seats, steering wheel spedometer cluster, etc.... and my car reeked of paint! After contacting them about this, I also contacted my insurance company since this was a claim. They told me to bring my car back in so they could right their wrongs. I humbly obliged since I found this unacceptable on the first place. I did drop my car off early in the morning on a Friday. I did get a phone call at the end of that day stating my car was finished and I could come pick it up. I was not able to come until Saturday morning and when I arrived there was only one person there at that time. He handed my keys to me and I was on my way. After getting in my vehicle, I noticed that it was not clean at all! Everything that was on my dash and my infotainment center was now smeared and has dried into his hard, unremoveable chunks! It's around every crevice, it is in all my vents, all over my steering column and my spedometer cluster. The absolute worst thing that I found is I now have a burn in my rug! I do not smoke, I have never smoked in my car and nobody else has either! The car has 70,000 miles on it and I got it new! So I'd like to see them explain that one away!! I am beyond upset about this and I will never return here again!
Reply from the business:
Apr 24, 2024Thank you for letting us know. We strive to make the repair process as easy to navigate as possible. It sounds like we missed the mark here and ask that you contact us at communitymanager@calibercollision.com to help make it right.