One of the worst experiences I've had dealing with car problems. First they messed up my repairs, when I tried to bring it back to the shop it took 2-3 weeks of calling, and them dodging the situation until they gave me an appointment. Once they finally fixed everything that was wrong with the original repairs (crooked steering wheel, cruise control not working, airbag light on) they give me back the car with a fully flat tire. I'm talking pancaked to the floor, undrivable; and then try to blame it on me, so they don't have to pay to fix it, or for a new tire, even though the car has been with them for almost a week, and was given to them with all tires in proper conditions. At this point I am so frustrated, that I offer to take the cost of the tire if I can just get out of there for once and for all. So all I ask is if they can fill my tire with air so I can make it to the nearest tire shop. They said okay and that they'll actually speak to the manager on the on a near tire shop so they repair it for free. I say great, naively, and go to said tire shop, and they said they spoke with him but are still gonna charge me. So I just go through with it, as I believe my time is worth more than what they'll charge me, and this situation (4 different visits to Caliber over the course of a week) had already taken far too much of it. Never again.

Overall I have to say I am very disappointed. I had gone through Caliber before about a year ago and was singing their praises. I am now detracting that. I hit a deer right before Halloween 2023 and gave my car to Caliber for repairs on 11/7/23. I was never told that updates are only by one specific person only on Mondays, Wednesdays, and Fridays (I would learn this later but not in a nice way). When I had taken my vehicle into Caliber about a year ago I was not told this is their process, again I was not told the process apparently changed now. Updates, when I did actually receive them by "Katy", were not always consistent nor very informative. Because time was marching on and I still did not have my vehicle and because I did not get an update from "Katy" or whoever is actually texting me I made the mistake of calling and asking for an update. This was a huge mistake. Whoever is at the front desk or is the receptionist is extremely rude and unpleasant to talk to. I never received their name. I asked for an update and was rudely told that only Katy can update me and only on Mondays, Wednesdays, and Fridays. Ok? No one working for your company can give me an update after you've had my vehicle for a month? This was a constant struggle. I would get rouge vague texts from someone telling me "Katy is out sick" or "Katy is not in" so there is no update on my car. Excuse me? How is this acceptable? I would try to text back but would either get no response or again vague responses. I made the mistake of again calling for an update since my Monday, Wednesday, Friday text did not come (they've had my car for over a month at this point) and it was approaching the end of the day. The rude receptionist answered and straight up lied to me telling me that my "text did go through" and she rattled off a vague update in the supposed text. My phone is on me 24/7 I checked again and it was not there. There was no text update. I tried to ask more clarifying questions and her attitude got more and more rude. I'm sorry you've had my car for this long and you're going to give me attitude when I legit need an update of some kind? I never do but I had to hang up on her. The text came the next day meaning they did not send it when they said they did. The text was vague. Another week or so goes by. At this point its the week before Christmas and I still don't know 100% what's happening with my car. Katy is gone I guess? The last update I got from her was on December 8th? Then texts came whenever they did from different people. December 22nd: my car is finally ready to be picked up. I get a text from Don that the emblem for my jeep is in. Cool. Perfect. I go and pick up my jeep. Hmm why are the emblems on the hood of my car a very different electric blue instead of black like they're supposed to be? Why did Don text me that the emblems are in but did not say they were wrong or would be different? Why was this never communicated to me? The front receptionist is not the same woman I've dealt with before. She seems confused as to why blue was ordered instead of black when they had pictures of my jeep. My husband was with me and showed her a picture of how my jeep looked. This caused apparent confusion. Huh why did Don tell me the emblem was in? It was not. I paid my deductible for a car that is not correct. Supposedly the emblems are not available anymore. Ok? Why are you passing off that this is my car and what I had before? Why are you not informing clients of changes? As I was about to drive away I guess Don came up to me to tell me that it may not be possible to get the correct emblem anymore. Ok? So you would have had me drive off with a car that is not correct nor keep me informed? Why did you text me that they were in? This whole thing has been ridiculous. I fully recognize there was an auto strike so things were very delayed. I tried my best to be patient through the process even with Katy going AWOL and not getting updates and when I did the receptionist was very rude. I wait almost two months and my car is still not right

Great service tech was knowledgable polite and kept informed of any repairs ..

Super place & great communication

Excellent work the van looks better than before

New Berlin is definitely the location to get your body work done. Best paint guy around!

Don at caliber bent over backwards for me, and my Kia Forte was done in two days, excellent service.