This place is the best collision center in the state!

I've had Merton Auto Body complete repairs on more than five of my vehicles over the years. Each time, I stopped for an estimate and was serviced promptly. It seems this is no longer the case as I stopped in at 1:00 pm today, 3/27/24, to see if I could get an estimate for a minor repair, only to be told by the woman at the front desk that since I didn't have an appointment, she couldn't help me. I was surprised, to say the least, as I was never required to make an appointment in the past. I'm wasn't looking for special treatment, just a simple explanation for the new estimate rules. This, however, wasn't my issue, as the woman behind the desk was very rude, saying I needed the appointment and that it would be several days before I could get one. I expressed my surprise and she just shrugged. I then exclaimed that I would have to take my business elsewhere and she simply looked down at her desk. One would think that keeping a long-term customer happy would be important to her. I am a business owner and certainly understand how changes in procedure are necessary, given the ups and downs of business. However, this woman could care less and certainly didn't make an effort to accommodate me. Very disappointing.

I had an amazing experience at Merton Auto Body! The service is great, and the quality of work is stellar. They stand by everything they do! I would highly recommend them!

Merton Auto & Brian were awesome!! I called to get my son’s car repaired after a run in with a deer and the team at Merton did a fabulous job. I got their name from my trusted mechanic and the results exceeded my expectations. Brian went above and beyond to explain the repairs needed so my son’s car would be drivable again. I would definitely use them again or referred them to friends who need a trusted Auto Body Shop!!

These guys are wonderful to work with, Mike in particular! We've had to use their services a few times now, with different vehicles, and each time they go above and beyond. Very much appreciated!!

Came in to make an appointment to get a tail light fixed, they fixed it on the spot at no charge in a matter of minutes. Best service I’ve ever had anywhere! Highly recommend!

My father, who has mobility issues, needed help with something very small on his car. The folks here got him in and out in a few minutes and didn't even charge!! Really good people here. VERY clean facility!

I've used Merton Auto Body three times now - once for a major repair (hit a deer), and twice for smaller bodywork. Each time they were helpful, reasonable, and friendly. I get the sense the employees there actually like the work they are doing. I'll keep coming back to them - they are the best auto body shop in the area!