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Braudt Automotive Service Inc

Auto body shop in Mount Hope, Wisconsin

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15 Reviews and Ratings
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Ed Edwards

Apr 23, 2024

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I had a car accident in alabama -and vehicle was supposed to be fixed in Alabama but by the time I got home it was rattling and a banging so I took it down to Matt and he took a ride with me and pretty much figured it out then.Got back to the shop and he got in on the hoist and basically fixed everything--even though I didn't have an appointment..Matt is always honest and they do good work on our vehicles..I would totally recommend them to anyone..

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Alex Gebhard

Apr 23, 2024

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Matt is very unprofessional, he thinks he can holler and talk over people on the phone but wants to change his tone in person. Him and his technicians are far from mechanics when they up charge you 4x the amount a part cost. When it comes to diagnosing something they won’t tell you everything that’s wrong even though you ask so you keep having them work on your vehicle once they get it back together and call you telling you there diagnostics wasn’t correct. $470 later and 2 new injectors that costed them $25 each they charged me a $100 a piece on remanufactured injectors the truck still isn’t right and needs more work. I’m more than disappointed with them and they wouldn’t work out anything. I’d take my money anywhere but here

Reply from the business:

Apr 23, 2024

Alex, Im sorry you feel that way. We spoke on a recorded line about solutions to repair you truck, and cost associated with those repairs. We talked about possibilities of other injectors being bad. You chose to not replace, or accept the information I provided you. I charged you exactly what we talked about and you gave me the go ahead to do it. As far as yelling, I did not yell at you. You were very polite and thankful on the phone, so Im not sure why you would say I was yelling. You told me how much you appreciated me, and the job we do. Again Im sorry we didnt meet your expectations, but I suspect nobody can. Have a great day!

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Leanne Shelley

Dec 23, 2023

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Reply from the business:

Apr 23, 2024

Thank you!

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Enrique Becwar

Oct 23, 2023

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I had an unexpected break line problem. Brandt was very helpful. He managed to work me in the same day. I would have been stuck without a vehicle if he couldn't have. Thank you!

Reply from the business:

Apr 23, 2024

Glad we could help!

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Courtney F

Sep 23, 2023

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My son has taken his car here several times. Reasonable pricing and no complaints on the work that was done.

Reply from the business:

Apr 23, 2024

Thank you!

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Katrina Fox

Aug 23, 2023

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I've come here for a few years for service, mostly oil change and tire rotation. Friendly staff, good prices. Last month I got an oil change and tire rotation and everything went as expected. A week later I was traveling and my steering wheel was shaking so I went for an alignment (out of town). They wouldn't do an alignment until I got new tires as mine were worn (you could see the radials coming through). The tires were clearly worn on the insides (an indication you need an alignment). When I went to get new tires, I was told I needed new brakes, rotors and pads...things that should have been flagged when my tires were rotated. I can't fathom why the technician didn't say anything about the bad shape of my tires and brakes. I stopped in today to confirm the rotation was done, it was. I showed pictures of my tires to Matt, he was surprised and then more again about the brakes. He said he would talk to the technician and that he was sorry but what would have happened if a tire blew or my brakes failed? Either of those things could have cost me my life and worse, the lives of others. I won't go back, those are not small items to overlook.

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Maya S

Aug 23, 2023

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I will not return or reccomend anyone to go there. We drove vehicle there to fix. Car was not leaking oil. Very next day, they call and say it would be $1500 to fix, and vehicle not drivable because oil leak was so bad?! What oil leak? I came to take vehicle home, and there was a puddle of oil under the truck. When I went to talk to them, the manager was conveniently gone, leaving people in the office that did not fix the vehicle. They were very nice but manager / owner was very unprofessional. After an hour, another very nice mechanic put enough oil to try and get me home. The estimate they gave us said the part would be almost $700. We called parts store and they said the part was 150 - 200$. They were trying to take advantage of people who are not experienced with cars. Worst type of mechanic and a reason why most people do not trust mechanics.

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Rodney Morris

Jul 23, 2023

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Knowledgeable techs and friendly services at reasonable rates

Reply from the business:

Apr 23, 2024

Thank you!

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Comfort Carriers, Inc.

May 23, 2023

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Wonderful working with them! They are very attentive to our needs and thorough in their work.

Reply from the business:

Apr 23, 2024

Glad we can help!

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Melinda Jones

May 23, 2023

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We rented a u-haul from them. Friendly service, easy communication.

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