I had some work done on my front suspension. The day I got my car back was a snow storm, so I didn’t drive my car for 2 days due to the weather. Over the weekend I drove about 50 miles. My front left tire started making a weird knocking sound & my steering wheel started to shake while driving. When I called the shop Monday, the guy who answered couldn’t tell me anything because he wasn’t there the previous week when the work was done, but to bring it in and they’d look at it. My husband went to drive the car there & wheel was about to fall off. When he looked at the wheel he could see the lug nuts weren’t even tightened. We had AAA come to tow it & ended up tightening the lug nuts to drive it there. He said the rim was ruined. We dropped it off and a gentlemen said they would take care of it. The next day(Tuesday) when I heard from them no explanation of why this happened, just my car should be fixed by Thursday. Thursday 3pm no word from them so I called the check the status. The receptionist said they were waiting for the part still. Still no explanation of why this happened, so I asked. She explained to me this happened because of the weather going from cold to warming & the plastic around my rim, can cause the lug nuts to loosen. After doing some research apparently they are the only place/people that are aware this happens because talking to 3 shops & a mechanic in the family with 30+ Years experience, nobody else has ever heard of the weather loosening the lug nuts, only improperly tightened lug nuts can loosen. When we went to pick up the car my husband asked if they did a 7 point check, the receptionist didn’t seem to know what that was. When I called her out about the weather, she said all those people were wrong, and it does affect them. They fixed the problem free of charge, as they should, their tech made the mistake. But no acknowledgment of their error or even an apology for the serious safety issue that was at hand! Not to mention I drive me kids daily in this vehicle! We are so lucky nothing serious happened. I appreciate them fixing the problem but the fact they could not admit to their mistake and apologize for it, and the poor costumer service from the receptionist I will never go back there again.