Tom's Auto Maintenance, Inc.
Auto body shop in Milwaukee, Wisconsin
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Not only are they good, but the price is right. It's hard to find a good mechanic and a good price in the same place today. I sure did here. I'll be seeing you before the snow flies. 👍 *Edit* I was there about a month ago with my car when I got an estimate for over #3k! 🤯 I went to another place & my total was just under $750. 🤔 I was told at Tom's it was heads, complete brake job front & rear & a bunch of stuff, but it turned out to be an old style heater hose elbow that was leaking, two rear calipers & pads serpentine belt & a trans line fitting that Tom's wanted to replace the whole line when it wasn't needed. 🤦♂️ So, no head work was needed as Tom's told me! 😠 I went to Total Auto Repair & had great work done by someone trustworthy enough to point out the heads were fine. 👍 He even asked me "Who told you that you needed the heads redone?" While the first time there was good, Tom's tried to stick it to me the second time as $3k is a big difference from $750. 🤷♂️ Edit 3-18-24; No thank you, Mike. I'm no fool & my statement stands firm! Your shop wanted to charge for problems that the car never had & was all confirmed by Total Auto Repair for way less than you tried to stick me for. No need to try and make it sound good because it was not honest what you were trying to pull. Places like yours need to be shut down for ripping people off.
Reply from the business:
May 24, 2023We are very sorry to hear that you had a bad experience. Please call 414-383-7290 and ask for Mike. We don't have anyone with your name to look you up in our records. If your claim is valid we will pay you the 750$. Please call or stop in and bring any paperwork pertaining to this matter with you. Best Regards, Mike Farrah 414-383-7290
Reply from the business:
Mar 24, 2024Hello Rose Plewa, Thank you for your 5-star review! We're delighted to receive your positive feedback and to know that you had a satisfactory experience with us recently. At Tom's Auto Maintenance, we're committed to providing top-quality service to our customers, and it's always rewarding to see our efforts recognized. If there's anything specific about your visit that stood out or if you have suggestions on how we can continue to improve, we'd love to hear from you. Your input is invaluable as we strive to maintain and enhance our service standards. Thank you again for choosing Tom's Auto Maintenance, and we look forward to serving you again in the future. Best regards, The Team at Tom's Auto Maintenance
Quick, professional, explained everything to me. Will def be my go to place!
Reply from the business:
Mar 24, 2024Hello Angelita Chiazza, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our service quick, professional, and informative. At Tom's Auto Maintenance, we believe in not just meeting but exceeding our customers' expectations by providing thorough explanations and transparent service. Knowing that we've become your go-to place for your automotive needs is the highest compliment we could receive. We look forward to continuing to provide you with the same level of service and professionalism during your future visits. If there's anything more you need or if you have suggestions on how we can further enhance your experience, please don't hesitate to let us know. Your satisfaction is our top priority. Thank you again for choosing us, and we can't wait to serve you again. Best regards, The Team at Tom's Auto Maintenance
The first few times I went they were great but this last time I asked for an inspection on my vehicle and when I got it back my check engine light was in and my car didn’t want to start back up once I got it home I would start up and cut right back off something it wasn’t doing before and they are over price for the most part
Reply from the business:
Mar 24, 2024Hello Aquarius FREEMAN, We understand the importance of addressing your concerns promptly and effectively. Please feel free to contact Mike directly at 414-552-9952 to discuss the issues you've encountered with your vehicle after the inspection, as well as any concerns about our pricing. We're committed to ensuring your satisfaction and resolving any problems that have arisen. Your experience is very important to us, and we're eager to make things right. Thank you for giving us the opportunity to address and rectify the situation. We look forward to speaking with you soon and finding a solution that meets your needs. Best regards, The Team at Tom's Auto Maintenance
Excellent service.
Reply from the business:
Mar 24, 2024Hello Fanny Suero, Thank you for your 5-star review! We truly appreciate your positive feedback. At Tom's Auto Maintenance, we strive to provide top-notch service to all our customers, and we're delighted to hear that your experience with us met your expectations. If there's anything specific that you particularly enjoyed about your visit or if you have any suggestions on how we can improve further, please don't hesitate to let us know. Your feedback is invaluable as we continue to work towards providing the best possible service. Thank you once again for choosing Tom's Auto Maintenance. We look forward to serving you again in the future. Best regards, The Team at Tom's Auto Maintenance
Once again the guys at Tom's saved me. Dealership quoted me $1600. and it turned out to be $40. at Tom's! These guys know what they are doing, unlike the dealership and I will go nowhere else. The gal at the desk (Nichole?) was also a pleasure to talk with, and her level of knowledge about vehicles as well as her ability to explain what was happening was very reassuring. She also updated me several times as to the mechanics progress with out me having to ask. The waiting room was clean, warm, attractive and comfortable. You should see Mikes very impressive collection of little metal vehicles on display! I reccomend you go nowhere else.
Reply from the business:
Mar 24, 2024Hello Barb Valley, Thank you so much for your glowing 5-star review and for sharing your experience as a Local Guide with a significant number of reviews and photos. We're thrilled to hear about the significant savings you found with us compared to the dealership quote, and even more so that our team's expertise and service exceeded your expectations. Hearing that Nicole provided you with reassuring and knowledgeable service, along with regular updates, fills us with pride. Our aim is to make every visit as comfortable and informative as possible, ensuring you're well taken care of every step of the way. We're also glad you enjoyed our waiting area and Mike's collection of metal vehicles! Your recommendation means the world to us, and we're grateful for customers like you who appreciate the dedication and effort we put into every service. We look forward to continuing to be your go-to place for all your vehicle needs. Thank you again for choosing Tom's Auto Maintenance, and we can't wait to welcome you back. Best regards, The Team at Tom's Auto Maintenance
Reply from the business:
Mar 24, 2024Hello Fatima Eubankshuh, Thank you for reaching out to us and clarifying the situation regarding the review you left. You stated that you accidentally left a one star review. We appreciate your honesty and understanding. After reviewing our records, it appears that we provided you with an estimate for services on your vehicle, but no actual services were performed. We understand that this may have led to confusion, and we're here to clarify any misunderstandings. We completely understand that mistakes can happen, and we're glad you brought this to our attention. Your feedback is valuable to us, and we're grateful for the opportunity to address any concerns you may have. If you require any further assistance or have any questions, please feel free to contact us. Additionally, if you would like assistance in removing the one-star review, we would be happy to help guide you through the process. Once again, thank you for your understanding, and we look forward to the opportunity to continue serving you in the future. Best regards, Mike Farrah Tom's Auto Maintenance
Reply from the business:
Mar 24, 2024Hello Amro Mohany, Thank you for your 5-star review! We're thrilled to receive such positive feedback, especially from someone who chose us for their very first review. At Tom's Auto Maintenance, we strive to provide excellent service and it's wonderful to know that we've met your expectations. If there's anything specific about your experience that stood out or if you have suggestions on how we can continue to improve, we'd love to hear from you. Your feedback is invaluable as we aim to provide the best possible service to all our customers. Thank you again for choosing us, and we look forward to serving you again in the future. Best regards, The Team at Tom's Auto Maintenance
Excellent service
