Muffler Magic-Complete Car Care

Auto body shop in Milwaukee, Wisconsin

4.5
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45 Reviews and Ratings
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Joshua Ladwig

Apr 24, 2024

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Easy to schedule. Open availability. Polite and professional employees. Definitely recommend!

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Dalicia Santiago

Apr 24, 2024

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My 80 year old grandfather went in today to get an emissions test. The staff behind the counter was short at onset but provided direction to go to Door 1 for testing. Unable to locate Door 1, grandfather returned to the office for further direction and was met with the WORST customer service. The staff was condescendingly yelling, “Didn’t I tell you Door 1 already?! Get out of my shop!” and proceeded to throw papers as my grandfather excited and yelled back his displeasure with the way he was being treated. While my grandfather’s back was turned and was exciting, the staff came from behind the counter and grabbed an object and waved it in a threatening manner as if he was going to hit him. It is absolutely unbelievable how a simple request for help could be met with such disrespect. This experience was beyond disheartening and unacceptable. While I appreciate the response & invite to me. Foul language in RESPONSE to disrespect initiated by staff does not warrant staff throwing things, picking up an object, and threatening a person’s physical safety. Might I add, based on the poor tone and communication, which INITIATED, the back and forth prior to things escalating, no service was desired to be refused. It was clear the service would be fulfilled elsewhere. I think we can agree respect should be maintained between all and that also in business professionalism should be expected and maintained by staff at all times. Please take this experience as an invitation to practice differently - sensitivity to customers with language and aging challenges- patience & grace goes a long way.

Reply from the business:

Apr 24, 2024

We're sorry that you're upset we declined to do an emissions test on your vehicle. The reasons were explained to your grandfather and we have the right to refuse service to anyone. In his case, it was because of his poor behavior and foul mouth. We understand that was frustrating for you and disappointing. We invite you to return anytime but the man that cursed at our employees isn’t welcome.

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John Yang

Apr 24, 2024

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Went for emission testing. You can schedule an appointment online. It was quick and easy. Can get your sticker there for a $10 fee plus your registration fee. Otherwise the inspection is free. Just pay online as normal and have the sticker mailed to you if you want to save the $10. Great experience.

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Tammie

Mar 24, 2024

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In & out! Great service; Nice People! I’ll be going back.

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Randy G

Mar 24, 2024

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Absolutely awesome! Made appointment online for emissions, showed up and was in and out. Got my stickers also. Best experience I’ve had with emissions.

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Towonda Lezine (JadePthree)

Mar 24, 2024

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Very disappointed. I have worked with Anthony even though he can come off a bit rude and unprofessional at times as long as I got the repairs done I over looked a lot of his comments. My latest is I took my Buick in for diagnostic needs a catalytic converter. He found one on eBay for a nice price but when I was able to get it fixed it was sold out and he couldn't find another available then told me I could find on on my own and they can install it. I found the part and appointment is set. He even called me to confirm the appointment today 03/18/2024. Then less than 5mins later Anthony cancelled my appointment via text stating now it against ins policy to except the parts because I purchased them myself but he told me i could in the first place & the one he offered was from eBay as well. So I didn't see the difference from him ordering from eBay or me It wasn't against there insurance policy then. Only up to the point I actually found and had the parts delivered. Not purchased through them at a higher price I even went into the shop March 14th 2024 to see if the one I was getting was correct to which he told me" its not his job to go the searching for me" ok fine ill confirm it on my own. and when i did now they cant except outside parts. Really Anthony i find it hard to believe your insurance policy changed within literally 5mins I'm not sure if Anthony is the owner or manager but his ego and rudeness needs to be stopped. If you want to see the real reviews check out their Facebook page I wish I had first. Ill add the screen shots of our conversation with the other real reviews.. Well lesson learned hope this helps someone else before your time and money is wasted.

Reply from the business:

Mar 24, 2024

We're sorry that you're upset we declined to work on both of your vehicles. The reasons were explained to you and we have the right to refuse service to anyone. We understand that was frustrating and you’re disappointed. We believe it was the right decision for our business. Anthony has over 25 years of management experience and we trust his judgement. Thank you again for taking the time to let others know why our service didn't meet your expectations.

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Alexandria Copeland

Mar 24, 2024

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Had an appointment today everyone was professional and respectful. They were able to get me in and out today. I will definitely be back soon. Thank you!

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Nicole Pierce

Mar 24, 2024

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Amazing place to get your emissions done! Super quick and Eric is extremely friendly and wonderful!!

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Dezerae Cahill

Mar 24, 2024

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Went for an emission test, everyone was very nice and it was super quick

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Joyce Williams

Mar 24, 2024

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