Had my Mercedes Benz GLK350 towed to the shop after speaking with Tom, who was able and willing to work on a European car (Unlike most others), on very short notice and with a lot full of other vehicles. Took care of the issues, test drove the car and kept me in the loop throughout the process, even after hours. Tom is professional, generous, polite and dedicated. He goes above and beyond to take care of his customers and has earned my business for as long as he's open to it.