Grey was amazing at helping customers very respectful

Great service, Gray really helped me out

Service was promot and professional. Work was completed in less than an hour and no surprises on the bill. I am very satisfied

Grey was a very helpful person as soon as I called he had an answer and was able to get me in right away with great customer service.

The mechanic was good, but the appointment setter which is the service advisor and a garage manager didn't believe that springs go on the bolts on lower end of the catalytic converter to resonator. Even showing one of them an axiomatic diagram of the exhaust system would not convince them. I discovered after I left the shop, nuts instead of springs I gave them were used to support the connecting bolts. I believe the mechanic did this because he did not have washers to hold the springs into place. The service advisor should have gone out to buy the washers to do the job right. When I did ask the garage manager if they could get a part at AutoZone so I would not wait, he indirectly and effectively said no. The alternative would have been to leave the car there, because management didn't want to make a trip to get more parts. They decided to do the job with the parts they had. They didn't want to lose an opportunity to make a sale that walked in off the street. I didn't want to have to wait because I didn't buy all of the parts to do the job. The funny part is that the service advisor said his name was Roy. Roy is the owner's name. My invoice listed his name as Greg. Nobody wants to be responsible for anything. The mechanic could have compressed the springs I gave him but chose to put a row of three nuts to finish faster because he gets off at four.

I had a great experience with Assistant Manager Grey. He went out of his way to help me with a leaking tire, and made sure to know that he would help me and know that despite the tires being put on at a Midas in NY, he would do all he could to make sure I was taken care of. He made sure my car was safe and I left with it in safe driving condition, even though it meant leaving with the spare tire on. He really took time to listen to his customer, and hear the concerns not only of what was wrong, but what the customer financial needs are at the time. Great customer service all around.

Greg was very helpful. Thanks for getting my tire fixed so fast.

Do not go here if you can help it. They mis-diagnosed my exhaust leak cause (I told them it was flex pipe) and replaced my catalitic converter instead. Still leaking exhaust after $800 non-fix. Manny the 'manager' is unfit to run this place.

Manny, Grey and the technicians worked really hard during a brutal snow storm with installing my tires. Very professional environment and knowledgeable team.