
VL Auto Repair
Auto body shop in Menasha, Wisconsin
0
0 Reviews
VL Auto Repair is an excellent shop with amazing employees who seem to truly care about doing a good job and keeping customers. I am confident that with VL Auto's help and care my car will be running for a long time.
Reply from the business:
Apr 24, 2024Thank you for the fantastic review! We take a lot of pride in our team's dedication to quality workmanship and customer satisfaction. Their genuine care for our customers is what sets VL Auto apart. We're confident that with our expertise and your commitment to maintaining your vehicle, you'll get many more happy miles out of your car. Thanks for trusting VL Auto - we look forward to being your automotive partner for a long time to come!
Everyone is really great there. They got me in fast and found the real problem. The car was done the same day. They dropped us off at home and picked us up when my brakes were taken care of. We will definitely go back to VL!
Reply from the business:
Apr 24, 2024Sounds like we hit a home run with your recent visit to VL Auto! We appreciate you acknowledging our team's efficiency - getting you in quickly, identifying the exact issue, and completing the repairs all in one day is definitely something we take pride in. The extra touches like our pick-up and drop-off service are just our way of making the car repair experience as hassle-free as possible for our customers. Thanks for choosing VL Auto, and we look forward to seeing you again in the future! Thanks again, Caroline. :)
Reply from the business:
Apr 24, 2024We appreciate you, Kayla. :)
Very knowledgeable and trustworthy.
Reply from the business:
Nov 24, 2023Thanks again, Terasa!
Nick was very helpful at diagnosing my problem and quickly ordering and installing the parts that I needed. Highly reccomend.
Reply from the business:
Apr 24, 2024Hey Corbin, we're so glad Nick could help you get back up and running! We value customer satisfaction and hearing positive feedback like yours makes our day. Thanks for recommending us!
Reply from the business:
Apr 24, 2024Thank you for the continued support, Karin. :)
Nick was great to work with our schedule and honest about what was needed with great reports to show the health of your vehicle. They worked on our BMW X5 and knowledgeable about BMW. Will keep using!
Reply from the business:
Apr 24, 2024Wow, Mishelle, that means a lot to us! Nick is a great asset to our team, and we're happy he could exceed your expectations. Keeping your BMW healthy is our priority, and those detailed reports ensure you're always informed. Don't hesitate to recommend us to any fellow BMW drivers, and thanks again for choosing us!
Absolute stellar service! My daughter's Mini was broken down, it was Spring Break, and we needed a solution fast. VL Auto had it diagnosed and part ordered by mid-day the following day, two days later the car was up and running. The really came through in an emergency, quick service, reasonable and transparent pricing, these guys really are the best! Thank you, Nick!
Reply from the business:
Apr 24, 2024Thank you so much for the kind words, Daniel! We know how stressful it can be when your car breaks down, especially during Spring Break. We're happy to hear our team at VL Auto was able to diagnose the problem quickly, order the parts, and get your daughter's Mini back on the road fast. Nick will be thrilled to hear the positive feedback as well! Getting customers back on the road safely and efficiently is what we're all about. We appreciate your business and trust in VL Auto!
Super nice people, Nick is such a great guy. Very knowledgeable, and always happy to explain the work that they're doing in a clear way that makes it easy to understand at least the basics of what's going on, even if you don't know much about cars. Highly recommend!
Reply from the business:
Apr 24, 2024Hi Ben! Thanks so much for the kind words about VL Auto Repair! We take a lot of pride in providing excellent customer service. Our technicians and advising team are highly knowledgeable and always happy to explain the work they are doing in a clear way. We want to make sure our customers feel comfortable and confident about the repairs we make to their vehicles. We are so glad you had a positive experience at VL Auto Repair and that Nick was able to help you out. We appreciate your business and look forward to seeing you again in the future! Sincerely, The Team at VL Auto Repair
Set up an appointment for a walnut blast valve cleaning, price was comparable to other shops who would have used chemical cleaners for the same job. Unfortunately for me this did solve my underlying issue. After some additional diagnosis and a few other things were tried, the VL team was able to diagnose my underlying issue and got me set up for another appointment to rectify. Was able to wander around the shop briefly and look at some of their other in-house project cars and chat with a few of the tech's. Everyone seemed knowledgeable, and something I think is important anyway, they seemed to genuinely like/care about cars. Didn't get a sense of B/S, or a feeling like I was being sold service that I didn't need. Would recommend for euro car service/diagnosis.
Reply from the business:
Apr 24, 2024Hey Steve, Thank you so much for taking the time to leave us a review! We're glad to hear that you found our prices competitive and our team to be knowledgeable and passionate about cars. It's always rewarding to know that our customers appreciate our commitment to honest service. We understand that the walnut blast cleaning wasn't the ultimate solution for your car's issue. We appreciate your patience as we performed additional diagnostics and got you back on the road. Our goal is to fix the problem right the first time, but when that's not possible, we're committed to working with you to find a solution. We're happy to hear you enjoyed checking out our project cars and chatting with the techs. We take pride in our team's expertise and enthusiasm for the automotive world. Thanks again for your feedback and your business! We look forward to seeing you again in the future for your European car's service needs. Sincerely, The Team at VL