Pleasant, courteous, excellent quality work! We used them for my Volvo, after a deer collision and have returned three more times. Must be deer magnets! Satisfaction with Gerber's has us in line for my recent encounter with a deer vs my Lexus Rx 350.

I had some issues, but attention was paid to them directly from manager. They truly do want to exhibit good customer service and when they fall short, they try to rectify it. And they did. I even went back for more service.

I was not happy with how it was done and was told to bring it back within a year to make it look better. When I brought it back nine months later I was told there was no record of it being not perfect. They said there was nothing they could do about it and that estimator was no longer and she made no record of it. It actually became worse in the bumper did not fit right because they did not replace a bracket. Very very Dissatisfied

I was so impressed by the service we received at Gerber Collison and Glass in Middleton! I was a bit stressed after the entire passenger side of my daughter's car was damaged. But our experience with getting it repaired went so smoothly. They worked closely with our insurance company to work out all of the details. It was a pleasure to work with Matt Keating. He kept me in the loop during the whole process with emails at least once a week. He was very knowledgeable and professional. The car looked awesome when it was done. Susan at the desk was always super friendly on the phone and in person. I would highly recommend this place for their great work, fantastic customer service and for exceeding my expectations!

They fixed my car a few months ago and did a wonderful job. I highly recommend them!

My Dodge Durango was in the shop for 2 months and returned with problems. Quality of repairs?2 Satisfaction with customer service?2 Anything could be improved? Make sure everything works as it did before service. Vehicle ready when promised? Yes2 months after dropping it off. Far to long to hold a persons car. Additional work? Yes, Took it to the dealer to have 2 repairs done, caused by your body shop at a cost of over $300. And wasting my time having to make two separate appointments to have repairs completed. Reason for return? Rear hatch wasn't lined up properly and was rubbing causing it to rust. Door locks were not working properly, antenna wasn't hooked up. Kept informed during repair process? No, When told it was getting painted, I asked if they looked at the rear hatch, mentioned when dropping it off, to be touched up with paint, I was told it was to late. Would you recommend shop to friend or family? NO Reason for score given for friend/family referral? Check your work before releasing it to me. Be more reliable and follow through with what you said. When called about the door lock problem I was told to fix it myself, that there wasn't anything Gerber could do for me. And one more thing, Before taking it to Gerber Collision I had gotten 2 other estimates, both thousands less, but my insurance company would only allow Gerber to do the work with no questions asked so that's the only reason I took it to them.

Quality work. They stand by their repairs. Any issue with the work is covered by their lifetime warranty. There was an engine light on in my vehicle after picking it up. After contacting the shop, they resolved the issue without delay. Only issue on my recent repair was the delay in parts, which was not their fault...it was just a tough time to need parts for a 2015 Expedition.