Caliber Collision
Auto body shop in Mattoon, Wisconsin
Write a Review
0
0 Reviews
Reply from the business:
Oct 24, 2023Hi Sam. Thank you for reaching out to Caliber Collision. We are happy to hear about your recent experience at this location. We will be sure to share your kudos with our team!
Reply from the business:
Oct 24, 2023Hi chanelle. We’re glad to hear that we could restore you to the rhythm of your life! Thank you for reaching out.
We had a very poor experience here. The car took nearly 5 weeks to repair, there were multiple miscommunications sent via the text as to when the vehicle would be ready, they didn't test drive it after the initial repair so we wasted a trip there to pick it up when in fact it still wasn't fixed, they must have asked us 6 or 7 different times if we had a rental car when we told them no already, and they attempted to collect the deductible twice. Staff seemed like nice people but just really poor quality and communication. Car was clean when we did pick it up.
Reply from the business:
Oct 24, 2023We are so sorry to hear that we failed your expectations during the repair process. We'd like to make it right and ask that you contact us at communitymanager@calibercollision.com to share more details. Thank you!
Bud was very helpful and informative will deff return for any other issues.
The caliber collision body shop does an amazing job to repair my car. Great service and friendly people like Bud really make the repair process smooth and carefree. I am glad that I have worked with them and would like to recommend it to others.
Reply from the business:
Sep 24, 2023We are so grateful to have had the opportunity to work with you, Xiaoxuan! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Took my 2023 Highlander in for a windshield replacement, they had the job done in one day. However, the reason for the poor review is the condition they left my vehicle in after the service. There was dirt and dust all over the dashboard, seats, and floor of the vehicle. There were dirty shoe prints, as seen on the attached picture, that they didn't bother to clean/wipe down. This is not the attention to detail I was expecting from a reputable company. This is a brand new vehicle with less than 1300 miles in it, I keep clean cars, and I should not have to worry about finding my vehicle this dirty after a repair service.
Reply from the business:
Sep 24, 2023Thank you for reaching out, Liliana Zuniga. We would like to apologize for your recent experience and are sorry to hear you were less than satisfied. We offer a complimentary car wash and cleaning with every service. Please reach out to us to make this right at communitymanager@calibercollision.com.
Daily communication, quick turn around. Would highly recommend!
Reply from the business:
Aug 24, 2023We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Christy Flynn.
Reply from the business:
Aug 24, 2023Hi Jessica Stewart. Thank you for reaching out to Caliber Collision. We are happy to hear about your recent experience at this location. We will be sure to share your kudos with our team!
Bud did an amazing job communicating with me during the repair. He texted any issues right away, and was very friendly during the whole process. They cleaned the inside extremely well, and even washed the outside of my car. They went the extra step for me and I highly recommend Caliber Collision in Oak Creek if you want fast, quality service without worrying about shady mechanics. Thanks Bud!
Reply from the business:
Aug 24, 2023We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Konner Fierek.
I've been a customer here a couple of times now and they always do a fantastic job to make my vehicle look brand new. Plus they totally clean the inside, which is a nice surprise. They are worth every penny.
Reply from the business:
Jul 24, 2023Hi Jim, thank you for your wonderful review! We're happy to hear about your positive experience at our Caliber Collision location. Thank you for allowing Caliber to restore you to the rhythm of your life. Have a great day!