We're sorry to hear about your frustrating experience, Joe. This does not align with the level of service we aim to provide. It looks like the problem we are having with our online scheduling is due to a few of our techs having the day off and the appointment scheduler online cannot see those techs are unviable. We apologize for any inconvenience caused by the discrepancy in appointment availability and communication. We'll investigate this matter further to ensure it doesn't happen again in the future. Please reach out to us directly so we can address your concerns and make things right. We appreciate your understanding and hope to have the opportunity to regain your trust.

Thank you, Rita, for taking the time to share your experience with us once again! We're thrilled to hear that Brent at Quick Lane has consistently provided you with honest, dependable, and knowledgeable service. Your trust in him and your kind words mean a lot to us, and we'll be sure to pass along your appreciation to Brent and the rest of our team. We're grateful for your continued support, and we look forward to serving you for many more years to come! If there's anything else we can do for you, please don't hesitate to reach out.

Thank you, Rita, for sharing your experience with us! We're delighted to hear that Leah provided you with excellent customer service and left a positive impression. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to Leah. If there's anything else we can assist you with during your visit or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and look forward to serving you again in the future!

Thank you, Nellie, for the 5-star review! We understand oil changes and tire rotations aren't the most exciting tasks, but we're thrilled to hear we could make your experience pleasant. Providing top-notch customer service and being timely are priorities for us. If there's anything more we can do for you in the future, feel free to let us know. We appreciate your feedback and look forward to serving you again!

Thank you, Brooke Snyder, for sharing your positive experience with us! We're delighted to hear that Taylor provided you with excellent service. We appreciate your kind words and the recommendation.

Thank you, Julie, for the excellent review! We're thrilled to hear that your experience bringing your daughter's car in for an oil change was positive. Our team values punctuality, friendliness, and knowledge, and we're delighted that we met your expectations in these areas. Thank you for choosing our dealership, and if there's anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to serving you again!

Thank you for leaving a great review, Rick. Once again sorry for the inconvenience, but I'm glad we were able to still take care of you! Have a great rest of your day.

Thank you so much for taking the time to write this review and for sharing your great experience with Quick Lane Tire & Auto. We're thrilled that you were able to get the tire rotation you needed before the snowstorm and that the entire process went so smoothly. We're proud to have such a dedicated and friendly team here at Quick Lane, and we're glad they were able to provide you with the excellent service you deserved. We look forward to seeing you again for your future service needs!