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Westside Service Center

Auto body shop in Madison, Wisconsin

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41 Reviews and Ratings
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Jess Esplin

Feb 23, 2024

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This is our go-to mechanic: trustworthy and fair prices, good service and communication. Highly recommend!

Reply from the business:

May 23, 2022

Appreciated the opportunity Jess! Thank you so much.

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D C

Feb 23, 2024

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I read the stellar reviews on this place and checked it out for myself. James helped me today - squeezed me in even though he was down a mechanic! He was professional and friendly and I was impressed with how spacious and clean the shop was. I came in today for a second opinion - my dealer found a few things that seemed a bit strange to me. James looked the car over and showed me the areas of concern highlighted by the dealer. He was patient and helped me make an informed decision. His approach really fostered my trust. They also have a very cute and friendly dog there to keep you entertained along with a waiting area and TV. All this to say - I'm so grateful to have found this shop and for James' help, and will definitely be coming back !

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David Porto

Jan 23, 2024

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I took my 2007 Honda CRV in to have alignment and tire rotation done. I was quoted around $200, and was pleasantly surprised when my final bill was less than $100 because the front tires did not need to be realigned. Thanks for the honesty! Update: I continue to use Westside Service Center because they are honest and reliable. Second update: They are still great. Third update: they have also now serviced my 2016 Subaru Legacy. I went in because it felt like the tires were locking up, and they ended up only needing to remove ice.

Reply from the business:

May 23, 2022

Always a pleasure working with you David. Thank you so much. 💯🚀😀

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Aysen Goknur

Jan 23, 2024

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Mark Wells

Jan 23, 2024

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I was very happy with the work and will go back for sure. Thanks

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Harry Tatter

Jan 23, 2024

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Had a front left wheel bearing replaced here last week since I don’t have time to do it myself. A metal collision noise start happening on the front left wheel whenever I hit a slight bump on the road. I took off the wheel and found out that the caliper is not tightened even the slightest, and I could literally pull the screw out by hand without unscrewing it. I understand that this is an honest mistake that could happen to anyone and the wheel bearing job is done without any issue, but this could lead to some serious accident if the customer has no mechanical knowledge and does not know something is wrong. The caliper could fall off and stuck onto the wheel while cruising at 70 mph on the highway. I hope you guys could be more careful next time, this is a bit reckless.

Reply from the business:

Jan 23, 2024

Thank you for bringing this to our attention. I put a call into you to see if you need further assistance or, if there is anything we can do. Please let us know (608) 271-6861. Lucky for us you had the knowledge and know-how to correct the situation before it turned into something worse.. It gives us the opportunity to learn something and make adjustments to prevent a future incident. We very much appreciate that as safety is number one.

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Dominique Adams

Dec 23, 2023

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Westside center did excellent with my vehicle James and Aaron rock I am referring everyone I know!! Keep up the great work guyz.

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Mary

Dec 23, 2023

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Everyone there was super friendly, not pushy at all. Great service, will certainly be going back.

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Heidi Timmerman

Dec 23, 2023

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These guys are amazing! This is my second vehicle > 200k miles I’ve brought to them, and they are literally working miracles to keep it going on the road until I have the financial means to trade up. Thanks, Westside! I’ve trusted you for eight years and counting.

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Mark Roessler

Nov 23, 2023

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James and Aaron always solve any issue and do a GREAT JOB!! I trust them.

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