The good: - They got my car in earlier than other repair shops - Front office staff was friendly - They shined and detailed the car well. The bad: - The repair took longer than was expected because the shop did not order necessary parts before I brought it in. - The repair was not finished professionally and I had to leave it there another day to have them make adjustments. - A warning light indicated a headlight problem came on after the repair, which was addressed by the shop. - Check engine light came on immediately after the repair. I was told that the shop could not diagnose the cause of this and to take it to a Honda dealer. The shop refused to pay to have the Honda dealer evaluate this issue and I had to pay $200 additional out of pocket.