
Rosen Nissan Madison Service
Auto body shop in Madison, Wisconsin
0
0 Reviews
Karna was our sales representative. He was great easy to talk to and made buying a new car a breeze. Mo was our financial manager. He did a fantastic job making me understand what the payments were going to be and was very thorough. Thank you so much!
Don't feel like I was respected here and don't plan to be back. Service manager said there was no record of any maintenance on my vehicle (bought from a dealership and regularly maintained by me), so there's over $1500 in maintenance I can't drive off the lot without. Meanwhile the video from the actual mechanic says everything looks great except the one minor issue I came in for (loose oil filter). You'll also get emails from them asking to buy your vehicle while it's still being serviced - VERY unprofessional. Actual work done on the vehicle seems to be high quality. Office workers could stand to learn a few things from the mechanics here.
Pleasant communication from the time I stepped out of my car into the clean garage foyer to stepping into my newly washed car after my oil change & inspection. Casey greeted me & kept me informed about the progress made during my appointment without being intrusive. I enjoyed a hot cup of tea & a podcast while my phone charged in the comfortable waiting area for about an hour. I arrived home to receive a text message video overview of every element of my car that was checked & relevant status updates. Thank, Rosen Nissan!
Single-handedly the BEST experience I've ever had with a service shop/dealership. Jim and his team truly went above and beyond for me and I could not be more thankful for their service. I know they were looking out for me and not just for my money. I will be coming back with complete confidence they are able to assist me knowledgeably. Thank you so much!